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- Tasks: Manage access and security for residents in Over 55's Housing schemes.
- Company: Join Clarion, a top-rated company dedicated to making a difference in people's lives.
- Benefits: Enjoy competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real impact while expanding your skills in the housing sector.
- Qualifications: Experience in Facilities Management and good IT skills are preferred.
- Other info: This role requires a Basic Criminal Record Check and eligibility to work in the UK.
The predicted salary is between 24616 - 33616 £ per year.
Salary: £24,616.80 - £33,616 per annum pro rata
Location: London - Emmanuel Court, Islington
Hours: 18 per week - Mondays, Wednesdays and Fridays
Contract Type: Permanent
We are looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You will be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you will have excellent communication skills and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills, you will be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You will preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.
Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Monday 28th April 2025 at midnight. Although based at Hillrise, applicants may need to cover other schemes in the area. This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55\'s Housing - Complex Manager employer: Clarion Housing
Contact Detail:
Clarion Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55\'s Housing - Complex Manager
✨Tip Number 1
Familiarise yourself with the specific needs of over 55's housing. Understanding the unique challenges and requirements of this demographic will help you demonstrate your suitability for the role during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing and facilities management sectors. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer care experience in detail. Think of specific examples where you've successfully managed resident concerns or emergencies, as this will showcase your ability to handle the responsibilities of the Complex Manager role.
✨Tip Number 4
Research Clarion and their values thoroughly. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates and show your genuine interest in the position.
We think you need these skills to ace Over 55\'s Housing - Complex Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Complex Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in facilities management and customer care. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage workloads and provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for working with the Over 55's community and your commitment to providing exceptional service. Mention specific examples from your past experiences that showcase your communication skills and ability to handle emergencies.
Review and Submit: Before submitting your application, review all documents for spelling and grammatical errors. Ensure that you have followed the application instructions carefully and that all required documents are included.
How to prepare for a job interview at Clarion Housing
✨Showcase Your Customer Care Skills
As the first point of contact for residents, it's crucial to demonstrate your excellent communication and customer care skills. Prepare examples from your past experiences where you successfully managed resident interactions or resolved issues effectively.
✨Highlight Your Flexibility and Calmness
The role requires someone who can remain calm under pressure and handle emergencies. Be ready to discuss situations where you've had to adapt quickly or manage a crisis, showcasing your ability to stay composed and make sound decisions.
✨Demonstrate Time Management Abilities
With a focus on organising and prioritising your workload, share specific strategies or tools you use to manage your time effectively. Discuss how you balance multiple tasks while ensuring high-quality service delivery to residents.
✨Familiarise Yourself with Facilities Management
Having a working knowledge of facilities management is essential. Brush up on relevant terminology and practices in the housing/building management sector, and be prepared to discuss how your experience aligns with the requirements of the role.
