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- Tasks: Provide first-line IT support, resolve tickets, and assist with tech maintenance.
- Company: Join First Class Technologies, an award-winning IT service provider with 28 years of experience.
- Benefits: Earn £16,000 - £18,000 annually, enjoy 20 days leave, and receive full training.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team culture.
- Qualifications: Enthusiasm for IT, GCSE Maths (Grade 4/C) and English (Grade 5/C) required.
- Other info: Opportunity to progress to a Level 4 qualification after the apprenticeship.
The predicted salary is between 16000 - 18000 £ per year.
This apprenticeship is a one-way ticket to your future career in IT. First Class Technologies provides top-quality IT services, tailored perfectly to their clients' needs. This award-winning company has more than 28 years of industry experience and won Lichfield's Business of the Year in 2017. Providing five-star service comes naturally as they always act in their clients' best interest and take pride in earning the right to be considered a trusted advisor.
Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT tech. In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- To provide first-line support to customers, resolving IT tickets and updating the outcomes.
- To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment.
- To install and configure software applications.
- To help produce and maintain IT statistics, reports, checklists and other documentation as necessary.
- Answering telephone enquiries and routine email correspondence.
- Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies.
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Desired Qualities, Skills and Knowledge:
- Enthusiastic and passionate about IT.
- Experience using Windows Operating Systems would be beneficial.
- Communication and customer service skills.
- Good numeracy and literacy skills.
- Attention to detail.
- Grade 4/C in GCSE Maths and Grade 5/C English is required for this role.
Salary, Hours & Benefits:
- Annual salary of £16,000 - £18,000.
- Monday to Friday 9 am to 5 pm (37.5 hours per week).
- 20 days annual leave plus bank holidays.
- Very well-established business with over 28 years in the industry!
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification.
IT Apprenticeship in Lichfield employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship in Lichfield
✨Tip Number 1
Research First Class Technologies thoroughly. Understand their services, values, and recent achievements, like winning Lichfield's Business of the Year in 2017. This knowledge will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Brush up on your IT skills, especially with Windows Operating Systems. Familiarise yourself with common IT support tasks, such as resolving IT tickets and setting up equipment, so you can speak confidently about your abilities.
✨Tip Number 3
Practice your communication and customer service skills. Since this role involves direct interaction with clients, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 4
Network with current or former apprentices at First Class Technologies. They can provide valuable insights into the company culture and expectations, which can help you prepare for interviews and understand what they value in a candidate.
We think you need these skills to ace IT Apprenticeship in Lichfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support. Emphasise your enthusiasm for technology and any previous roles where you've demonstrated customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and explains why you want to join First Class Technologies. Mention specific qualities from the job description, such as your attention to detail and communication skills.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in Maths and English, as these are required for the role. If you have any additional certifications or courses related to IT, be sure to include them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Familiarise Yourself with Windows Operating Systems
Since experience with Windows is beneficial for this role, brush up on your knowledge of the operating system. Be prepared to discuss any relevant experience you have and how you've used it in past situations.
✨Demonstrate Strong Communication Skills
As you'll be providing first-line support, effective communication is key. Practice explaining technical concepts in simple terms, and be ready to showcase your customer service skills through examples from previous experiences.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the company and the role. Ask about the team dynamics, training opportunities, or what a typical day looks like for an IT Support Technician at First Class Technologies.
