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For Companies At a Glance
- Tasks: Build and maintain customer relationships while owning the sales process end to end.
- Company: FirstMind is a pioneering people-tech firm transforming talent management through big data analytics.
- Benefits: Gain operational experience in a hyper-growth start-up with unlimited growth potential and international exposure.
- Why this job: Join a dynamic team, learn from successful entrepreneurs, and make a real impact in the talent industry.
- Qualifications: Proven sales experience, excellent communication skills, and a passion for building relationships are essential.
- Other info: Fast-track promotion opportunities and direct collaboration with the CEO on business development.
The predicted salary is between 28800 - 43200 £ per year.
Are you a proven customer success associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?
ABOUT US
FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all. FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.
WHAT WE OFFER YOU
Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly:
- An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs.
- Own the sales process end to end – and learn what being the commercial lead for a company really means.
- A chance to work closely together with the CEO on our business development strategy.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally - (Fast-track to become sales manager 6-12 months).
- International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders.
RESPONSIBILITIES
Your responsibilities will be to:
- Develop, maintain and grow relationships with customers.
- Consult, advise and coach customers including giving feedback as part of deliveries.
- Have full ownership over your pipeline and ensure it is never empty.
- Deal Execution - selling, proposing and closing.
EXPECTATIONS
You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:
- Can show outstanding results from a role within sales.
- Are an excellent communicator especially verbally.
- Love to build and nurture relationships.
- Good networker.
- Have a natural ability to make people feel comfortable around you.
START
As soon as possible.
Customer Success Associate at FirstMind London, United Kingdom employer: Our Group
Contact Detail:
Our Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate at FirstMind London, United Kingdom
✨Tip Number 1
Familiarise yourself with FirstMind's unique approach to people-tech and big data analytics. Understanding their product and how it impacts various industries will help you articulate your value during conversations.
✨Tip Number 2
Network with current or former employees of FirstMind on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to build and maintain customer relationships. Highlighting these will showcase your fit for the Customer Success Associate role.
✨Tip Number 4
Showcase your passion for growth and learning by discussing any relevant courses or training you've undertaken. This aligns with FirstMind's emphasis on personal development and internal promotion.
We think you need these skills to ace Customer Success Associate at FirstMind London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and sales. Use specific metrics to demonstrate your achievements, such as percentage increases in customer satisfaction or sales figures.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building relationships and your desire to contribute to FirstMind's mission. Mention how your skills align with their expectations and how you can help drive growth.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've successfully managed customer relationships or driven sales. Use examples that illustrate your proactive approach and ability to follow through on commitments.
Prepare for the Interview: If invited for an interview, be ready to discuss your previous successes in detail. Prepare examples of how you've built relationships and closed deals, and think about how you can apply those experiences at FirstMind.
How to prepare for a job interview at Our Group
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your previous roles that demonstrate your success in customer relationship management. Highlight how you've built and maintained relationships, and the impact of your efforts on customer satisfaction and retention.
✨Demonstrate Your Sales Acumen
Since this role involves owning the sales process, be ready to talk about your sales achievements. Discuss your approach to selling, how you handle objections, and any strategies you've used to close deals successfully.
✨Communicate Clearly and Confidently
As an excellent communicator, your verbal skills will be crucial. Practice articulating your thoughts clearly and confidently, ensuring you can convey your ideas effectively during the interview.
✨Express Your Passion for Building Relationships
FirstMind values relationship-building, so share your enthusiasm for connecting with customers. Talk about how you make people feel comfortable and how you nurture those relationships to foster long-term partnerships.
