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For Companies At a Glance
- Tasks: Manage complex HR cases and enhance customer experience in a dynamic environment.
- Company: Join AMS, a global leader in workforce solutions, driving innovation in HR operations.
- Benefits: Enjoy a 12-month contract with competitive pay and the chance to work on cutting-edge technologies.
- Why this job: Be part of a team improving HR processes while making a real impact on customer satisfaction.
- Qualifications: Experience in HR service operations and strong analytical skills are essential.
- Other info: This role is based in Derby and requires working through PAYE or Umbrella model.
The predicted salary is between 36000 - 60000 £ per year.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
We are looking for a HR Operations Specialist for a 12mth Day Rate Contract based in Derby on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs.
The Role
People Service Operations requires HR expertise to manage complex HR cases and manage escalations effectively. This is a great opportunity where you will be part of the improvement and simplification of the complex HR operational processes whilst enhancing customer experience, making it better for the future. The role is an SME managing customer focused queries for example payroll, holidays. You will be an SME which will pick up complex cases for example payroll, escalations, shift queries, absences, and flexible working, all while supporting and future proofing process improvements.
As a HR Operations Specialist you will be responsible for:
- Managing Complex HR cases and dealing with customer escalations from engagement through to resolution
- Contributing to continuous improvement through identification of recurring queries/new processes/automation/standardisation to simplify, and enhance policies, processes and technologies
- Working closely with HR GBS colleagues to collaborate across the broader GBS model to provide alignment with operational improvements
- Consistently delivering high quality customer service in a professional manner with excellent attention to detail and a focus on the needs of the customer
What we require from the candidate:
- Experience and expertise of delivering HR service operations
- Good understanding of HR technology and experience of the development and deployment of HR systems
- Good understanding of process management and continuous improvement methodologies in an operational environment
- Good analytical ability with effective problem-solving capability
- Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately
- Ability to work and cope in an ambiguous environment to seek clarification and clarity
- Experience of working within a customer service environment where you have gained knowledge and understanding of HR processes and policies
Next steps
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
HR Operations Specialist employer: AMS Contingent
Contact Detail:
AMS Contingent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Specialist
✨Tip Number 1
Familiarise yourself with the latest HR technologies and systems. Understanding how these tools work will not only help you in the role but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Brush up on your problem-solving skills, especially in relation to complex HR cases. Being able to showcase your analytical abilities during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in managing customer service environments. Highlight specific examples where you've successfully handled escalations or improved processes to enhance customer satisfaction.
✨Tip Number 4
Network with professionals in the HR field, particularly those who have experience in operations. Engaging with them can provide insights into the role and may even lead to valuable referrals.
We think you need these skills to ace HR Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the HR Operations Specialist position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in HR service operations, particularly in managing complex cases and customer escalations. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Showcase Continuous Improvement Skills: Mention any experience you have with process management and continuous improvement methodologies. Discuss how you've contributed to enhancing operational processes in previous roles, as this is a key aspect of the job.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role. Make sure to address how you can contribute to improving customer experience and operational efficiency.
How to prepare for a job interview at AMS Contingent
✨Showcase Your HR Expertise
Make sure to highlight your experience in managing complex HR cases. Be prepared to discuss specific examples where you've successfully resolved escalations or improved processes, as this will demonstrate your capability for the role.
✨Understand HR Technology
Familiarise yourself with the HR systems and technologies relevant to the position. Be ready to discuss any previous experience you have with HR technology deployment and how it can enhance operational efficiency.
✨Emphasise Problem-Solving Skills
Prepare to showcase your analytical abilities and problem-solving skills. Think of scenarios where you've identified recurring issues and implemented solutions, as this aligns with the continuous improvement focus of the role.
✨Demonstrate Customer Service Orientation
Since the role requires a strong customer service focus, be ready to share examples of how you've effectively listened to and addressed customer needs in previous positions. This will show that you understand the importance of delivering high-quality service.
