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- Tasks: Manage and nurture client relationships, ensuring satisfaction and seamless service delivery.
- Company: Join a dynamic company known for exceptional service in the EMEA markets.
- Benefits: Enjoy a hybrid work model with two days in the office and opportunities for growth.
- Why this job: Be the key contact for high-profile clients and make a real impact in the hospitality industry.
- Qualifications: 3+ years in account management, strong communication skills, and a proactive approach required.
- Other info: Willingness to travel for meetings and industry events is essential.
The predicted salary is between 28800 - 43200 £ per year.
Location: Hybrid, 2 days in the office a week!
About Us: My client is a dynamic and innovative company seeking a dedicated Account Manager to oversee their most valuable client. This company prides itself on delivering exceptional service and building strong relationships throughout the EMEA markets.
Role Overview: As the Account Manager for the account, you will be responsible for managing and nurturing the relationship, ensuring their needs are met and exceeded. You will act as the primary point of contact, coordinating with various internal departments to deliver outstanding service and support.
Key Responsibilities:
- Develop and maintain a strong relationship, understanding their needs and ensuring their satisfaction
- Serve as the main point of contact, addressing any issues or concerns promptly and effectively
- Collaborate with internal teams to ensure seamless service delivery and support
- Monitor and analyse account performance, providing regular updates and reports to internal stakeholders
- Identify opportunities for growth and improvement within the account, proposing and implementing strategies to enhance the partnership
- Conduct regular meetings and reviews to discuss performance, feedback, and future plans
- Ensure compliance with all contractual obligations and service level agreements
- Stay informed about industry trends and developments, leveraging this knowledge to benefit the account.
Qualifications:
- Minimum of 3 years' experience in account management or a related role
- Proven track record of managing large, high-profile accounts, preferably within the hospitality industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
- Strong analytical and problem-solving skills, with the ability to identify and address issues proactively
- Proficiency in using CRM software and other relevant tools
- Ability to work independently and as part of a team, with a high level of initiative and attention to detail
- Willingness to travel regularly to meet and attend industry events
How to Apply: If you are a motivated and results-driven professional looking to take on a challenging and rewarding role, we would love to hear from you. Please submit your resume and cover letter to .
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network with professionals in the hospitality industry. Attend industry events and connect with current or former employees of the company to gain insights into their culture and expectations.
✨Tip Number 2
Research the company's recent projects and client success stories. This will help you understand their approach to account management and allow you to discuss relevant examples during your interview.
✨Tip Number 3
Prepare to demonstrate your analytical skills by thinking of specific instances where you've successfully monitored account performance and implemented strategies for improvement in previous roles.
✨Tip Number 4
Familiarise yourself with CRM software commonly used in the industry. Being able to discuss your experience with these tools can set you apart from other candidates.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, especially with high-profile clients. Use specific examples that demonstrate your ability to build relationships and deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the hospitality industry and how your skills align with the responsibilities outlined in the job description.
Showcase Your Achievements: Include quantifiable achievements in your application. For instance, mention how you improved client satisfaction scores or successfully managed a large account, as this will demonstrate your capability to meet and exceed client needs.
Research the Company: Familiarise yourself with the company's values, culture, and recent developments in the EMEA markets. This knowledge will help you tailor your application and show that you are genuinely interested in the position.
How to prepare for a job interview at Reed
✨Know Your Client
Before the interview, research the company and its key clients. Understand their needs and challenges, especially in the EMEA markets. This will help you demonstrate your ability to build strong relationships and tailor your approach to meet client expectations.
✨Showcase Your Experience
Be prepared to discuss your previous experience in account management, particularly with high-profile accounts. Highlight specific examples where you've successfully managed client relationships and delivered exceptional service, ideally within the hospitality industry.
✨Demonstrate Problem-Solving Skills
Think of examples where you've proactively identified issues and implemented solutions. During the interview, share these stories to illustrate your analytical skills and ability to address client concerns effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client management and their expectations for the Account Manager role. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
