Implementation Consultant, Patient Cloud

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimise risk, and optimise outcomes. More than one million registered users across 2,000+ customers and partners access the world’s most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers.

Your Mission: Reporting to our Manager of Implementation Consulting, as an IC you will help ensure that Medidata’s software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and follow Good Clinical Data Management Practices. ICs also consult with our clients and provide guidance on how to best implement Medidata’s software to provide the most value. The ICs work with Project Managers and other functional departments during the implementation or enablement of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues.

Responsibilities:

• Lead configuration and help customers on Medidata software to translate customer needs and meet customer requirements.
• Follow or educate on best practices for implementing Medidata’s software.
• Author, adapt, or agree on specifications based on client requirements. This can include functional test cases for use in configuring and developing solutions in Medidata’s suite of products and in custom integrations.
• Support less experienced team members with client engagements, being accountable for quality of delivery.
• Support developers and other departments during configuration or implementation of specifications and issue resolution.
• Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work.
• Communicate status reports to stakeholders on both client and internal projects.
• Participate in and lead internal initiatives, e.g., process improvement, product improvement, and identifying best practices.
• Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed.

Qualifications:

• Industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis.
• Experience working with technical R&D staff and translate new software features into real-world applications.
• Proven analytical and technical skills with regard to software applications.
• Self-motivated, able to assume responsibility and work autonomously in a professional manner.
• Experience of working to Standard Operating Procedures.
• Adaptable to changing business needs and/or product landscapes.
• Willing to travel to office locations and customer engagements.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognise employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides the best benefits, including medical, dental, life and disability insurance; a generous pension; and 25+ paid holidays per year.

Diversity statement: As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonised Workforce of the Future.