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- Tasks: Lead a team, manage shop operations, and achieve sales targets while ensuring excellent customer service.
- Company: Join the National Animal Welfare Trust, a charity dedicated to improving the lives of pets across the UK.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and access to wellbeing resources.
- Why this job: Make a real impact in your community while helping animals in need and developing your leadership skills.
- Qualifications: Previous retail experience, cash handling skills, and a current UK driving license are essential.
- Other info: Flexible working hours and a chance to work with passionate volunteers.
The predicted salary is between 24000 - 36000 £ per year.
Are you people focused, an excellent communicator with real creative flair and a passion to succeed? If so, then this could be the role for you! At the National Animal Welfare Trust, we never stop caring for our animals and people. As a rescue and rehoming charity, operating five rehoming centres and five shops across the south of England, we are committed to improving the lives of the UK’s pets, helping around 1,500 animals each year. We need an enthusiastic Shop Manager to join our team in our Hemel Hempstead shop and make a difference.
About the role:
The position is 28 hours (4 days) per week, working between 9:30am – 5:00pm ideally between a Wednesday to Saturday, with some flexibility for the right candidate. As Shop Manager you will be responsible for the general running of the shop and ensuring sales targets are achieved. You will work collaboratively with staff and volunteers to ensure excellent customer service and promote the presence of the shop within the local community.
Some of your key responsibilities will include:
- Manage, inspire and develop direct reports, creating a high performing team that work collaboratively
- Shop layout, visual merchandising and window displays
- Stock sorting, selection and pricing to achieve optimum income
- Maximise Gift Aid sales by ensuring good operational processes and ongoing volunteer training
- Ensure Fire and H&S regulations are met, and all policies are followed
- Admin and finance processes are followed
About you:
With a broad range of donated and bought in products to manage, we are looking for a creative, dynamic and flexible manager who has the customer and the charity at the heart of everything they do, who is hard working, hands on and commercially aware. You need to have the passion and leadership skills to motivate a team of volunteers. The successful candidate will have previous retail experience (ideally in a Charity Shop environment) as well as experience of cash handling and banking. You will have good organisational skills and an interest in the products we sell. Epos experience and a current UK driving license are also essential.
In this varied and exciting role, you will be instrumental in ensuring your shop is a successful part of the community, working closely with our Rehoming Centres and representing the National Animal Welfare Trust.
As part of our commitment to making NAWT a great place to work, we offer access to the following employee benefits: 25 days annual leave plus statutory bank holidays (pro-rated for part time staff), contributory pension, group life assurance, employee assistance programme and access to wellbeing resources.
So, if you have retail experience and are the kind of person who enjoys driving sales through great customer service, whilst knowing that the work you do helps our animals in need – this may be the job for you!
To apply please email your CV with covering letter to Debbie Page, Retail Area Manager. Closing date for applications is 11th April 2025. However, we are accepting applications on a rolling basis and may close the recruitment process for this role prior to the deadline, so early applications are encouraged.
Shop Manager, Hemel Hempstead employer: National Animal Welfare Trust
Contact Detail:
National Animal Welfare Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager, Hemel Hempstead
✨Tip Number 1
Familiarise yourself with the National Animal Welfare Trust's mission and values. Understanding their commitment to animal welfare will help you align your passion and experience with their goals during any discussions or interviews.
✨Tip Number 2
Network within the local community and charity sector. Attend events or volunteer at similar organisations to build connections that could provide insights into the role and potentially lead to a recommendation.
✨Tip Number 3
Prepare to discuss your previous retail experiences in detail, especially those related to managing teams and driving sales. Be ready to share specific examples of how you've motivated staff or improved customer service in past roles.
✨Tip Number 4
Showcase your creativity by thinking of innovative ideas for shop displays or community engagement initiatives. Being able to present these ideas during an interview can demonstrate your proactive approach and fit for the role.
We think you need these skills to ace Shop Manager, Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially in a charity shop environment. Emphasise your leadership skills and any experience you have with cash handling and banking.
Craft a Compelling Cover Letter: In your cover letter, express your passion for animal welfare and how your skills align with the role. Mention specific examples of how you've successfully managed teams or improved sales in previous positions.
Showcase Your Creativity: Since the role requires creative flair, consider including examples of visual merchandising or shop layout ideas you've implemented in the past. This will demonstrate your ability to enhance the shopping experience.
Highlight Community Engagement: Discuss any previous experience you have in engaging with local communities or promoting initiatives. This is crucial as the role involves representing the shop within the community and working closely with rehoming centres.
How to prepare for a job interview at National Animal Welfare Trust
✨Show Your Passion for Animal Welfare
Make sure to express your genuine passion for animal welfare during the interview. Share any relevant experiences or volunteer work you've done that aligns with the mission of the National Animal Welfare Trust, as this will demonstrate your commitment to their cause.
✨Highlight Your Retail Experience
Be prepared to discuss your previous retail experience in detail, especially if it's in a charity shop environment. Talk about specific challenges you faced and how you overcame them, as well as any successes you achieved in driving sales or improving customer service.
✨Demonstrate Leadership Skills
As a Shop Manager, you'll need to inspire and manage a team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate volunteers and create a collaborative working environment.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the shop's operations, community involvement, and how success is measured. This not only demonstrates your enthusiasm but also helps you understand if the role is the right fit for you.
