Ocean Export Team Leader

Role Scope Ocean Export Team Leader responsibility Dartford based. Back up to Department Manager and providing support when requested. Responsibilities Providing excellent customer service to customers and overseas partners. Working closely with colleagues, ensuring to maintain the highest level of operational performance. Resolving accounting issues and queries as and when directed by management, ensuring these are dealt with within a timely manner. Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. Building and maintaining relationships (internal/external). Discuss task delegation and review issues with direct line manager. Communication: fast response to all enquiries. Assist in the interview and recruitment of team members. Work closely with direct line manager to identify opportunities for process improvements. Handling escalations from customers and internally. Proactively resolve internal or external issues quickly. Assist with training new team members. Any other duties as required by management. Authorities – Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate. – Identify any opportunities for improvements in overall service quality and business safety. Qualifications / Experience – Minimum of 4 years of extensive Ocean (Export/Import) experience. – Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage. – Knowledge of various local and International shipping and freight forwarding practices. – Combined excellent communication and interpersonal skills with a strong ability to analyse situations and to make good decisions based on available information. – Ability to adapt quickly to changing policies and procedures. – Computer literate in Microsoft Office. #J-18808-Ljbffr