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- Tasks: Join us as a Process Analyst to optimise business processes and drive efficiency.
- Company: Hargreaves Lansdown is the UK's top investment platform, dedicated to helping investors succeed.
- Benefits: Enjoy flexible working, generous holiday, health perks, and a supportive work environment.
- Why this job: Be part of impactful projects in a dynamic team that values innovation and growth.
- Qualifications: Experience in process optimisation and strong stakeholder engagement skills are essential.
- Other info: This role offers hybrid working with 2-3 days in the Bristol office.
The predicted salary is between 28800 - 48000 £ per year.
Excited to grow your career? Ensure you read the information regarding this opportunity thoroughly before making an application. Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the role
We're looking for a Process Analyst to play a key role in optimising our business processes, reducing complexity, and driving efficiency across the organisation. As part of our newly established Operational Centre of Excellence, you will work on high-impact projects, helping to redesign and improve critical operational processes. Working closely with business stakeholders, automation teams, and strategic partners, you'll identify opportunities for simplification, automation, and risk reduction, ensuring process changes align with our business strategy.
What you'll be doing:
- Leading process discovery and mapping to identify inefficiencies and areas for improvement.
- Delivering process re-engineering initiatives, ensuring tangible financial and operational benefits.
- Embedding Lean, Six Sigma, and process improvement best practices across the organisation.
- Working closely with automation and digital teams to identify and implement technology-driven improvements.
- Supporting the development of the Operational Centre of Excellence, helping to establish governance and best practices.
- Engaging stakeholders at all levels to drive process change and adoption.
About you:
- Proven experience in process optimisation, operational excellence, or business analysis.
- Strong understanding of Lean, Six Sigma, and process improvement methodologies.
- Ability to quantify benefits and build business cases for process change.
- Excellent stakeholder engagement skills - confident presenting insights and influencing decisions.
- Experience working with process automation, RPA, OCR, or workflow tools is a plus.
- A proactive problem-solver who thrives on improving ways of working.
Interview process
This will be a two stage interview process consisting of competency based questions and a task based presentation.
Working Schedule
The role is based in our Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern, with a requirement for you to be in the office 2-3 days a week.
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year*
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Process Analyst employer: Hargreaves Lansdown
Contact Detail:
Hargreaves Lansdown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Analyst
✨Tip Number 1
Familiarise yourself with Lean and Six Sigma methodologies, as these are crucial for the Process Analyst role. Consider taking a short online course or reading up on case studies that demonstrate successful process optimisation.
✨Tip Number 2
Prepare to discuss specific examples of how you've identified inefficiencies in past roles. Think about the tools you used and the outcomes achieved, as this will showcase your problem-solving skills during the interview.
✨Tip Number 3
Engage with current trends in process automation and digital transformation. Being knowledgeable about RPA and workflow tools can set you apart, so consider following relevant blogs or joining forums to stay updated.
✨Tip Number 4
Practice your presentation skills, as the interview includes a task-based presentation. Use clear visuals and concise messaging to convey your ideas effectively, demonstrating your ability to engage stakeholders.
We think you need these skills to ace Process Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Process Analyst position. Tailor your application to highlight relevant experience in process optimisation and operational excellence.
Highlight Relevant Skills: Emphasise your knowledge of Lean, Six Sigma, and process improvement methodologies in your CV and cover letter. Provide specific examples of how you've applied these skills in previous roles.
Engage with Stakeholders: Showcase your stakeholder engagement skills by including examples of how you've successfully influenced decisions or driven process changes in past experiences. This will demonstrate your ability to work collaboratively.
Prepare for the Interview: Since the interview process includes competency-based questions and a task-based presentation, practice articulating your thought process and problem-solving approach. Prepare to discuss how you quantify benefits and build business cases for process changes.
How to prepare for a job interview at Hargreaves Lansdown
✨Understand Process Methodologies
Familiarise yourself with Lean and Six Sigma methodologies, as these are crucial for the role. Be prepared to discuss how you've applied these principles in past experiences and how they can benefit the organisation.
✨Prepare for Competency Questions
Since the interview includes competency-based questions, think of specific examples from your previous roles that demonstrate your skills in process optimisation and stakeholder engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Problem-Solving Skills
As a proactive problem-solver, be ready to discuss challenges you've faced in process improvement projects. Highlight your approach to identifying inefficiencies and the steps you took to implement effective solutions.
✨Engage with Stakeholders
Demonstrate your ability to engage and influence stakeholders at all levels. Prepare to share examples of how you've successfully communicated insights and driven process changes in collaboration with others.
