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For Companies At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and driving revenue growth.
- Company: Join Dark Horse, a leading UK digital marketing agency known for exceptional results.
- Benefits: Enjoy hybrid working, flexitime, birthday off, and a mental wellbeing programme.
- Why this job: Be part of a dynamic team helping businesses scale from 7 to 8 figures.
- Qualifications: Experience in client success within performance marketing and strong communication skills required.
- Other info: This is a career-focused role, not just perks; we value your growth.
The predicted salary is between 29000 - 32000 £ per year.
Salary - £35,000 to £38,000 dependent on experience plus commission
Location - Hybrid with 2 days per week in our Altrincham office
Dark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our client services department to continuously improve and evolve our services.
What does success look like? We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite-level performance marketing.
The role
- Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue.
- A key contact and point of escalation for your clients, understand their business objectives to align our services to meet their goals.
- Actively resolve client concerns and deliver solutions with exceptional customer service.
- Manage client contracts, securing renewals and upsells.
- Foster client relationships to develop cross-selling and referral opportunities.
- Assist in identifying and implementing initiatives to enhance client loyalty and satisfaction.
- Gather client feedback and collaborate with internal teams to address concerns and enhance relationships.
What’s on offer
- Hybrid working
- Flexitime
- Birthday off
- Leafy Altrincham location
- Mental Wellbeing BUPA programme
- Dark Horse will carbon offset your role with The Dark Forest
- Working in an amazing team - Learning from some fantastic people
The requirements
- Proven client success experience within a performance marketing agency.
- Proven track record of renewing contracts, securing upsells and cross-selling.
- Excellent communication, customer service and interpersonal skills.
- Good understanding of PPC, SEO and Paid Social.
- Excellent attention to detail and experience managing contracted services.
- A results-oriented mindset focused on client satisfaction and revenue growth.
- All the gimmes - organisation, numeracy, IT skills, pro-active and a team player.
Success in this role hinges on becoming a trusted advisor to your clients, making sure everyone is aware of what success looks like, and leading them to success.
If you’re driven and ready to grow, we’d love to hear from you!
Client Success Manager - Digital Marketing Agency in Altrincham employer: Dark Horse
Contact Detail:
Dark Horse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager - Digital Marketing Agency in Altrincham
✨Tip Number 1
Familiarise yourself with the latest trends in PPC, SEO, and Paid Social. This knowledge will not only help you understand the services offered but also demonstrate your commitment to staying ahead in the digital marketing landscape during interviews.
✨Tip Number 2
Network with professionals in the digital marketing industry, especially those who work in client success roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight instances where you've renewed contracts or upsold services, as these experiences are crucial for the Client Success Manager role.
✨Tip Number 4
Research Dark Horse and its clientele thoroughly. Understanding their business model and the challenges they face will allow you to tailor your approach and show how you can add value to their team and clients.
We think you need these skills to ace Client Success Manager - Digital Marketing Agency in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success and performance marketing. Emphasise your achievements in renewing contracts and upselling, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital marketing and client success. Mention specific examples of how you've helped clients achieve their goals and how your skills align with the requirements listed in the job description.
Showcase Your Knowledge: Demonstrate your understanding of PPC, SEO, and Paid Social in your application. You could include insights or trends you've noticed in the industry that could benefit Dark Horse's clients.
Highlight Soft Skills: Since excellent communication and interpersonal skills are crucial for this role, provide examples of how you've successfully managed client relationships and resolved issues in previous positions.
How to prepare for a job interview at Dark Horse
✨Understand the Company and Its Services
Before your interview, take the time to research Dark Horse and its offerings in PPC, SEO, and Paid Social. Familiarise yourself with their client success stories and how they help businesses grow. This knowledge will demonstrate your genuine interest in the role and the company.
✨Showcase Your Client Success Experience
Prepare specific examples from your past roles where you successfully managed client accounts, secured renewals, or achieved upsells. Highlight your ability to resolve client concerns and deliver exceptional customer service, as this is crucial for the Client Success Manager position.
✨Demonstrate Your Communication Skills
As a Client Success Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you build relationships with clients and collaborate with internal teams to enhance client satisfaction.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team dynamics, the challenges they face in client management, or how success is measured within the agency. This not only helps you gauge if the company is the right fit for you but also demonstrates your proactive approach.
