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- Tasks: Manage traffic, assist bus station users, and ensure safety and cleanliness.
- Company: Join one of Edinburgh's largest employers in a vibrant city centre location.
- Benefits: Enjoy flexible shifts, up to 33 days holiday, and opportunities for training.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Strong communication skills and a can-do attitude are essential; training provided.
- Other info: Full training includes First Aid; overtime available for extra earnings.
The predicted salary is between 28000 - 36000 £ per year.
Pertemps are currently working alongside one of Edinburgh's largest employers to recruit for Station Operations Assistants to work within Edinburgh Bus Station in the City Centre.
If you have strong customer service skills and are looking for a new challenge this could be the role for you!
Full training will be provided. Opportunities for First Aid training, Overtime available.
Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Working on rotation between 06.15-14.45 or 14.15-22.40.
Rate of pay:
- Weekday Standard - £13.48
- Weekday unsociable (Monday - Friday 6am-7am, 9pm - 12am) - £17.24
- Weekend standard (Sat & Sun, 7am-9pm) - £16.38
- Weekend unsociable (Sat & Sun 6am-7am, 9pm-12am) - £20.14
You must be fully flexible to work Monday to Sunday.
Duration: Ongoing temporary assignment.
Up to 33 days holiday per year.
The successful candidate will carry out the following duties:
- Managing live traffic movements.
- Service provision to users of the bus station.
- Ensuring that all facilities and areas of the bus station are in a safe and clean condition.
- Assist in managing/developing and improving services and facilities at the bus station.
- Ensuring that agreed levels of service are maintained.
- Full training will be provided.
What we are looking for:
- Ability to work within a team environment, with both internal and external partners.
- Ability to interact with users of the bus station and provide clear and accurate information on services.
- High level of customer service.
- Strong problem solving skills.
- A degree of tact, diplomacy and sensitivity, both personal and political nature.
- A can-do attitude.
- Literacy and strong IT knowledge.
- Strong communication skills.
- Excellent awareness of Health and Safety requirements.
- Preferably experience of working within a live traffic environment.
Personal attributes:
- Well presented.
- Enthusiastic.
- Resilient.
- Motivated and eager to work to high standards during all shifts.
- Good listening skills.
- Work using your own initiative or as part of a team.
- Highly reliable.
- Excellent observation skills due to the high level of health and safety requirements.
If you are interested in the role and have the relevant skills and flexible with shifts please apply via this advert.
Station Operations Assistants employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Operations Assistants
✨Tip Number 1
Familiarise yourself with the Edinburgh Bus Station layout and operations. Understanding the flow of traffic and services will help you demonstrate your knowledge during interviews and show that you're proactive about the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter at a bus station. Being able to handle difficult situations with tact and diplomacy will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the bus station. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since the role requires working various hours, showing that you're adaptable and willing to take on different shifts will make you a more attractive candidate.
We think you need these skills to ace Station Operations Assistants
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience, especially in a live traffic environment. Use specific examples to demonstrate your problem-solving abilities and teamwork.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention your flexibility with shifts and your willingness to undergo training. Address how your personal attributes align with the job requirements.
Highlight Relevant Skills: In your application, emphasise your communication skills, IT knowledge, and awareness of health and safety requirements. These are crucial for the Station Operations Assistant role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Pertemps Scotland
✨Showcase Your Customer Service Skills
Since the role requires strong customer service abilities, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Teamwork and Communication
The job involves working closely with both internal and external partners. Be ready to discuss your experience in team settings and how you effectively communicate with others to achieve common goals.
✨Emphasise Problem-Solving Abilities
Given the nature of the role, it's important to illustrate your problem-solving skills. Prepare a few scenarios where you identified an issue and took initiative to resolve it, showcasing your 'can-do' attitude.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety requirements is crucial for this position. Brush up on relevant regulations and be ready to discuss how you prioritise safety in your work environment, especially in a live traffic setting.
