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- Tasks: Lead a VIP members club, organising high-level events and ensuring client satisfaction.
- Company: Join a prestigious luxury drinks brand making waves in the hospitality industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and mentorship.
- Why this job: Shape a new function in a fast-growing business while engaging with high-net-worth clients.
- Qualifications: Experience in client success or account management within luxury sectors is essential.
- Other info: Ideal for those passionate about whisky and wine investments, ready to thrive in a vibrant setting.
The predicted salary is between 43200 - 72000 £ per year.
My client is a phenomenally successful luxury drinks brand who are looking for a senior Account Manager or Private Client Manager to join their fast-growing business to head up their new VIP members club, focused on high-level networking events and tastings. The company works across several areas of the hospitality industry. This is an opportunity to shape and lead a new function within a growing, prestigious business. You will have had experience engaging with high-net-worth clients and building lasting relationships in a luxury sector. In time, this role will be expected to build and mentor a client success team as the business grows, setting best practices and maintaining service excellence.
Responsibilities:
- Serve as the primary point of contact for all client interactions, ensuring a high level of engagement and satisfaction.
- Take full ownership of all pre-existing client enquiries, ensuring seamless service and satisfaction.
- Act as the key problem-solver for clients, resolving issues swiftly and effectively to maintain strong relationships.
- Provide responsive, proactive assistance with investment queries, portfolio updates, and service-related concerns.
- Develop and maintain strong, lasting relationships with clients.
- Provide ongoing support and insights to your portfolio of clients, helping them make informed decisions.
- Develop and implement the customer experience strategy to enhance the overall customer journey, ensuring a premium service tailored to high-net-worth individuals.
- Identify areas for efficiency and implement new procedures to enhance the client experience.
- Track key service metrics and customer feedback, using data to drive continuous improvements.
- Work closely with sales, marketing, logistics, and finance teams to ensure seamless service delivery.
- Organise, manage and attend high-level events and tastings for existing, new and prospective clients.
Candidate:
- Experience in client success, customer service, or account management, in hospitality or luxury investment sector.
- Proven ability to build rapport with high-value clients and tailor services to meet their needs.
- Experience in mentoring or managing a team, with the ability to set and uphold high service standards.
- Strong verbal and written communication skills, with the ability to articulate complex investment concepts clearly.
- Analytical skills to address client concerns effectively and proactively identify solutions.
- Interest in gaining a deep understanding of or keen interest in whisky and wine investments, market trends, and the unique value proposition of these asset classes.
- Ability to thrive in a fast-paced, evolving environment and take initiative in shaping the role and its future team.
- Background - Service-oriented, potentially from hospitality, luxury retail, private members club, investor relations, PE, concierge, account management, events etc.
- Able to use initiative, positive, upbeat, client-focused, problem solver, ready to go the extra mile.
- Experience dealing with HNW and UHNW individuals.
- Very well presented – ambassador for the business.
Private Client Manager employer: Knightsbridge Recruitment
Contact Detail:
Knightsbridge Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Client Manager
✨Tip Number 1
Network within the luxury sector to connect with professionals who have experience in high-net-worth client management. Attend industry events, seminars, or tastings where you can meet potential colleagues or mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the latest trends in luxury investments, particularly in whisky and wine. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the products and services offered by the company.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific situations where you resolved issues for high-value clients, as this will highlight your suitability for the role.
✨Tip Number 4
Research the company's values and customer experience strategy. Understanding their approach will allow you to align your answers during discussions and demonstrate how you can contribute to enhancing their service excellence.
We think you need these skills to ace Private Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client success, account management, or hospitality. Emphasise any previous roles where you engaged with high-net-worth clients and built lasting relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury sector and your understanding of high-net-worth individuals' needs. Mention specific experiences that demonstrate your ability to provide exceptional service and build rapport.
Showcase Relevant Skills: Highlight your strong verbal and written communication skills, as well as your analytical abilities. Provide examples of how you've successfully resolved client issues or improved customer experiences in past roles.
Demonstrate Industry Knowledge: Mention your interest in whisky and wine investments, along with any relevant market trends. This shows your commitment to understanding the unique value proposition of the luxury drinks brand and its clientele.
How to prepare for a job interview at Knightsbridge Recruitment
✨Showcase Your Relationship-Building Skills
Highlight your experience in engaging with high-net-worth clients. Be prepared to share specific examples of how you've built and maintained strong relationships in the luxury sector.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've effectively resolved client issues. Emphasise your proactive approach to identifying solutions and maintaining client satisfaction.
✨Express Your Passion for Luxury Investments
Convey your interest in whisky and wine investments, as well as market trends. This will show your potential employer that you are genuinely invested in the industry and can provide valuable insights to clients.
✨Prepare for Team Leadership Questions
Since the role involves mentoring a client success team, be ready to discuss your leadership style and experiences. Share how you've set service standards and fostered a positive team environment in previous roles.
