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For Companies At a Glance
- Tasks: Support and maintain IT systems, troubleshoot issues, and manage the IT service desk.
- Company: Join a dynamic team focused on optimising IT infrastructure and delivering excellent technical support.
- Benefits: Enjoy 25 days annual leave, private healthcare, training opportunities, and onsite parking.
- Why this job: Be part of a collaborative environment where you can grow your skills and make an impact.
- Qualifications: Experience with Windows, networking protocols, cloud platforms, and strong troubleshooting skills required.
- Other info: This role offers a chance to take ownership and contribute to exciting IT projects.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Caerphilly
Salary: £30,000 - £33,000 + Benefits (Pension, Healthcare & training)
Are you an experienced IT professional with a passion for delivering excellent technical support and maintaining robust IT systems? We’re looking for a Senior IT Support Technician to join our clients team and play a key role in managing and optimising their IT infrastructure.
About the Role
You’ll be responsible for supporting and maintaining hardware, desktops, servers, and network systems both on-premise and in the cloud. This is an all-encompassing IT role, providing hands-on technical support, managing the IT service desk, and ensuring secure and efficient IT services across the business.
Key Responsibilities
- Install, configure, and troubleshoot IT hardware and software.
- Manage and monitor servers, networks, and cloud solutions for performance and security.
- Resolve support tickets and provide advanced troubleshooting for IT service desk queries.
- Oversee user accounts, permissions, and on-site security systems.
- Assist with penetration testing and resolve security vulnerabilities.
- Document processes in Confluence and deliver IT training sessions for colleagues.
- Collaborate on system upgrades and IT projects, ensuring smooth delivery.
Essential Skills
- Experience with Windows and (ideally) macOS operating systems.
- Knowledge of networking protocols (TCP/IP, DNS, DHCP) and VPN troubleshooting.
- Familiarity with Active Directory/Entra for account management.
- Hands-on experience with cloud platforms such as AWS or Microsoft Azure.
- Strong hardware troubleshooting skills (computers, printers, mobile devices, etc.).
What We Offer
- 25 days annual leave + bank holidays (3 days allocated between Christmas and New Year).
- Opportunities for training and professional growth.
- A collaborative, supportive working environment.
- Auto Enrollment Pension
- Private Healthcare
- Onsite Parking for all
If you’re ready to take ownership of a varied IT role and deliver high-quality support to a dynamic business, we’d love to hear from you, please apply now for more details, thanks.
Senior IT Support Technician employer: IntaPeople
Contact Detail:
IntaPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, macOS, and cloud platforms like AWS or Microsoft Azure. This will not only boost your confidence but also allow you to speak knowledgeably about your experience during any interviews.
✨Tip Number 2
Prepare to discuss your hands-on experience with troubleshooting hardware and software issues. Think of specific examples where you've resolved complex problems, as this will demonstrate your capability to handle the responsibilities of the role effectively.
✨Tip Number 3
Showcase your understanding of networking protocols and security measures. Be ready to explain how you've implemented or managed these in previous roles, as this is crucial for the position and will set you apart from other candidates.
✨Tip Number 4
Highlight any experience you have with IT service desks and user account management, particularly with tools like Active Directory. Being able to articulate your experience in managing support tickets and user permissions will be key to landing this job.
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware, software, and network systems. Use specific examples that demonstrate your troubleshooting skills and familiarity with the technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to manage and optimise IT infrastructure. Mention any specific projects or achievements that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your experience with Windows and macOS operating systems, networking protocols, and cloud platforms like AWS or Microsoft Azure. This will show that you meet the essential skills required for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at IntaPeople
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and macOS operating systems, as well as your knowledge of networking protocols like TCP/IP, DNS, and DHCP. Highlight specific examples where you've successfully resolved technical issues or improved IT systems.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Prepare to explain your thought process when resolving support tickets or managing server performance issues, showcasing your analytical approach.
✨Familiarise Yourself with Cloud Platforms
Since the role involves cloud solutions, brush up on your knowledge of AWS and Microsoft Azure. Be ready to discuss any hands-on experience you have with these platforms and how you've utilised them in previous roles.
✨Prepare for Team Collaboration Questions
As this position requires collaboration on IT projects, think of examples where you've worked effectively within a team. Be ready to discuss how you communicate technical information to non-technical colleagues and your approach to delivering IT training sessions.
