2nd Line Engineer

2nd Line IT Engineer

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Hybrid (South West-based HQ with travel to client sites)
£30,000 – £45,000 + strong benefits

Are you an experienced IT professional looking for a fresh challenge, more responsibility, or the chance to level up your career in a fast-paced, friendly, and supportive environment?

My client is a leading MSP providing managed services and IT consultancy to organisations across the UK. Our focus is on cloud-first technologies, digital transformation, and delivering outstanding service – and we’re now looking for a 2nd Line Engineer to join our growing team.

If you thrive in a role that balances autonomy, collaboration, and variety — and you want to work somewhere that values your voice and rewards your effort — keep reading.

The Role

This isn’t just another support role. As a 2nd Line Engineer, you\’ll be working directly with a diverse mix of clients across sectors — supporting modern, cloud-first environments and playing a key part in keeping systems running smoothly.

You’ll handle escalated technical issues, deliver great service remotely and on-site, and get hands-on with a broad range of technologies — with opportunities to contribute to project work and continue building your skillset.

We value curiosity, a strong work ethic, and a people-first attitude. If that sounds like you, you\’ll fit right in.

What You’ll Be Doing

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Providing 2nd Line support to users across multiple client environments

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Troubleshooting and resolving technical issues across Windows, O365, cloud platforms, and networking

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Supporting and liaising with 1st Line and 3rd Line teams to ensure excellent end-to-end service

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Taking ownership of incidents and maintaining clear communication with clients throughout

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Contributing to project delivery and implementation where needed

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Creating and maintaining documentation and sharing knowledge with colleagues

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Occasionally visiting customer sites across the UK

Experience Required

Essential experience:

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Solid background in a similar 2nd Line or strong 1st Line support role

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Windows 10/11, Office 365, Exchange Online

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Azure AD, Intune, Autopilot

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Windows Server (2016+)

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Networking fundamentals – LAN/WAN, Firewalls, Wireless

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Virtualisation (VMware or Hyper-V)

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Knowledge of Information Security best practices

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A customer-first mindset with excellent communication skills

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UK driving licence and access to your own vehicle

Nice to have (or willingness to learn):

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Experience in a managed services environment

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Microsoft Azure and AWS

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Cloud-managed AV, networking, and telephony

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Cyber Essentials knowledge

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Project or migration experience

What’s In It for You?

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£30,000–£38,000 depending on experience

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Hybrid working model

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23 days annual leave (plus your birthday off + public holidays) — rising with service

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Pension scheme

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Private health insurance

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Life assurance

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Open, inclusive culture where your development is a priority

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Opportunities to work on exciting cloud and cyber projects

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A team that supports, not competes

Recruiter: Callum Thompson