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- Tasks: Support residents' wellbeing through tailored advice and community engagement.
- Company: Join Peabody, a leading organisation dedicated to improving lives in London.
- Benefits: Enjoy 30 days holiday, flexible benefits, and life assurance.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience with vulnerable individuals and excellent communication skills are essential.
- Other info: This role requires travel across London and an Enhanced DBS check.
1 post covering Harrow, Brent, Westminster and Ealing. 1 post covering Central London and surrounding boroughs.
Your typical day could start with working with residents in their homes and neighbourhoods to understand their immediate needs. Then you might be delivering advice and wellbeing support in the community wellbeing hubs before engaging with external stakeholders in your area to build a strong network of support for our residents.
As an Advice and Wellbeing Specialist, you’ll deliver proactive and trauma informed support to meet the holistic needs of residents. Your support will be tailored to your resident’s needs, and you will work closely with them to understand their wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community. You will empower residents to manage their wellbeing needs by helping them to develop and maintain skills and resilience to lead independent and fulfilled lives.
We are looking for two outreach Advice and Wellbeing Specialists to join the team:
- One position will cover Northwest London including boroughs such as Harrow, Brent, Westminster, Ealing.
- The second position will cover all London areas, mainly focusing on Central London and surrounding boroughs including Kensington & Chelsea, Islington, Southwark and Wandsworth.
You’ll be required to work from an office at least one day per week. Your role covers everything from working with the Allocations, Financial Inclusion and Neighbourhoods teams, to providing peer support to colleagues. If you’re passionate about customer service, and resilient with a positive and can-do attitude, we want to hear from you.
To be successful in this role, you’re:
- experienced in working with vulnerable people and providing frontline support and advice in an outreach setting
- experienced in working with complex cases including hoarding and substance abuse
- an excellent communicator - both written and verbally
- excellent case management skills with the ability to self-manage a diverse and varied caseload, and able to prioritise work effectively and produce high quality work
- a great team player
Here are just a few of the benefits of working at Peabody:
- 30 days’ annual holiday, plus bank holidays
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
This role will require an Enhanced DBS check. The post holder will need to be able to travel using their own transport/public transport. Travel will mainly be across London.
Are you ready to apply? Please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. Early applications are encouraged as we reserve the right to close the advertisement earlier than stated. Previous applicants need not re-apply. Closing date: 27th April 2025.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Wellbeing Support Workers employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellbeing Support Workers
✨Tip Number 1
Familiarise yourself with the specific needs of the communities in Harrow, Brent, Westminster, and Ealing. Understanding local issues will help you connect better with residents and demonstrate your commitment to their wellbeing during interviews.
✨Tip Number 2
Network with professionals already working in outreach support roles. Attend local community events or workshops to meet people in the field, as they can provide valuable insights and potentially refer you for the position.
✨Tip Number 3
Prepare to discuss your experience with complex cases, such as hoarding and substance abuse, in detail. Be ready to share specific examples of how you've successfully supported vulnerable individuals in similar situations.
✨Tip Number 4
Showcase your communication skills by practising how you would explain your approach to delivering trauma-informed support. Being able to articulate your methods clearly will set you apart as a strong candidate for the role.
We think you need these skills to ace Wellbeing Support Workers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in working with vulnerable people and providing frontline support. Emphasise any experience you have with complex cases, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer service and how your skills align with the role of Advice & Wellbeing Specialist. Use specific examples to demonstrate your communication and case management skills.
Highlight Relevant Skills: Clearly outline your excellent communication skills, both written and verbal, as well as your ability to manage a diverse caseload. Mention any experience you have in outreach settings and working collaboratively with teams.
Showcase Your Resilience: Since the role requires a positive and can-do attitude, include examples in your application that showcase your resilience and problem-solving abilities when dealing with challenging situations.
How to prepare for a job interview at Peabody
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Advice & Wellbeing Specialist. Familiarise yourself with the specific needs of vulnerable people and how to provide tailored support. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience in providing frontline support, especially with complex cases. Be ready to discuss how you've successfully managed diverse caseloads and prioritised tasks effectively.
✨Communicate Clearly
As an excellent communicator, practice articulating your thoughts clearly and concisely. Be prepared to answer questions about your communication style and how you engage with residents and stakeholders in a supportive manner.
✨Demonstrate Team Spirit
Emphasise your ability to work as part of a team. Share examples of how you've collaborated with colleagues or other teams to achieve common goals, particularly in outreach settings. This will show that you're a great fit for their team-oriented environment.
