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For Companies At a Glance
- Tasks: Lead sales strategies for SME solutions, driving growth and customer satisfaction.
- Company: Join a dynamic team at Mastercard, a leader in the payment industry.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and customer-centric solutions.
- Qualifications: Master's degree preferred; sales experience in the payment industry is a plus.
- Other info: Work closely with diverse teams and engage directly with clients to shape market strategies.
The predicted salary is between 43200 - 72000 £ per year.
Overview: The Manager, Specialist Sales is dedicated to the UK&I division and drives commercial success and market penetration of our products and solutions in their market. This role sits at the intersection of sales, product management, and customer engagement, ensuring that our solutions meet local market needs while aligning with global and regional business objectives. This role will have a dotted line reporting into the Director, Customer Solutions Architect in the Customer Solutions Center in the UKI to ensure customer centricity and combine products into holistic customer propositions.
As a Manager, Specialist Sales, you are a sales-driven professional with a deep understanding of local market dynamics, customer needs, and SME product positioning. You will work closely with Account Management and Business Development teams, SME regional product managers, Customer Solutions Center in UKI, and key market stakeholders to develop and execute go-to-market strategies, drive volume and revenue growth, and ensure customer satisfaction.
Key Responsibilities:
- Sales & Revenue Growth: Drive sales of SME products, solutions and related services and initiatives within the market, in line with GDV and revenue targets. Adapt and localize solutions and go-to-market approaches to ensure alignment with local market needs, regulatory requirements, and customer preferences, maximizing relevance and commercial success (e.g., Business Bonus localization, partnerships). Proactively identify growth opportunities by analyzing market trends, customer needs and performance, and competitive dynamics, and drive strategic initiatives to execute on the SME agenda, ensuring sustained business growth and expansion and market leadership.
- Customer Engagement: Customer relationships are primarily owned by Account Managers and Business Development (BD) teams when an existing relationship is in place. However, the SME Manager, Specialist Sales, always working in alignment with the Account Manager and BD teams, is expected to actively engage with both clients and prospects to drive conversations and initiatives that advance the SME agenda, ensuring strategic priorities are effectively executed in the market. Own the end-to-end pipeline management, ensuring full accountability for tracking, execution, and delivery of opportunities including SME portfolio optimization opportunities, portfolio acquisition (new-to-SME, flips), as well as defensive strategies (deals renewals, RfPs, etc.). Own the tracking and performance analysis of key KPIs, ensuring alignment with business objectives, identifying gaps, and proactively implementing actions to drive continuous improvement and sales effectiveness.
- Collaboration with Internal Teams: Work cross-functionally with Mastercard Sales, Services, account management, Marketing, and product teams to ensure successful product launches, sales enablement, and continuous market adaptation.
Required Skills:
- Master Degree/Business or Engineering School.
- Account management skills and/or sales experience.
- Strong expertise in the payment industry on issuing, acquiring, consumer and corporate sides.
- Payment Industry experience, SME sales experience would be desirable.
- Proven ability to develop and successfully implement quantifiable business plans.
- Proven track record of achievement and expertise in this domain.
- Previous experiences in specialized sales, corporate banking and/or consulting.
- Ability to work with many people with different backgrounds in complex organizations.
- Entrepreneurial mindset with ability to make things move forward.
- Analytical skills combined with operational experience.
- Fluent in English, at least one additional language desirable.
Manager, Specialist Sales, SME Solutions UK&I employer: MasterCard
Contact Detail:
MasterCard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Specialist Sales, SME Solutions UK&I
✨Tip Number 1
Familiarise yourself with the payment industry, especially in relation to SME solutions. Understanding the nuances of issuing and acquiring will give you an edge in discussions and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the payment industry and related fields. Attend industry events or webinars to connect with potential colleagues and learn about current trends, which can help you tailor your approach when engaging with stakeholders.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales growth or adapted strategies to meet local market needs. Having quantifiable achievements ready will showcase your ability to deliver results in a similar role.
✨Tip Number 4
Demonstrate your collaborative skills by sharing experiences where you've successfully worked cross-functionally. Highlighting your ability to engage with various teams will show that you're a team player who can drive initiatives forward.
We think you need these skills to ace Manager, Specialist Sales, SME Solutions UK&I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, account management, and the payment industry. Use specific examples that demonstrate your ability to drive revenue growth and customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the SME market and how your skills align with the role. Mention your experience in developing go-to-market strategies and your ability to collaborate with cross-functional teams.
Highlight Key Achievements: In your application, emphasise quantifiable achievements from previous roles, such as sales targets met or exceeded, successful product launches, or strategic initiatives that led to business growth.
Showcase Your Analytical Skills: Demonstrate your analytical abilities by discussing how you've used data to identify market trends or customer needs in past roles. This will show your potential employer that you can drive continuous improvement and sales effectiveness.
How to prepare for a job interview at MasterCard
✨Understand the Market Dynamics
Before your interview, research the current trends in the payment industry, especially focusing on SME solutions. Being able to discuss how these trends impact customer needs and sales strategies will demonstrate your expertise and readiness for the role.
✨Showcase Your Sales Experience
Prepare specific examples from your past experiences that highlight your sales achievements and account management skills. Be ready to discuss how you have driven revenue growth and adapted strategies to meet local market demands.
✨Emphasise Collaboration Skills
This role requires working closely with various teams. Share examples of how you've successfully collaborated with cross-functional teams in the past, particularly in launching products or driving customer engagement initiatives.
✨Prepare Questions About Customer Engagement
Think of insightful questions regarding how the company approaches customer relationships and engagement. This shows your interest in aligning with their customer-centric approach and your understanding of the importance of client interactions in driving sales.
