Customer Care Coordinator

Customer Care Coordinator

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

We are looking for a Customer Care Coordinator to support our client at their site in Central Southend.

Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.

Responsibilities: –

Provide outstanding customer service to improve customer satisfaction and nurture client relationships

Operate with self-awareness inspiring a culture of continuous improvement

Place customers at the centre of everything you do, understanding their wants and needs

Provide responsive action to customer demand

Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

The Role:

Working as part of a team to ensure processes and procedures are followed accurately

Coordinating the daily workflow for the management of service delivery to assigned customer contracts

Answer all telephone calls promptly and appropriately

Proactively resolving customer enquiries within first contact

Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks

Setting client expectations and striving to exceed these at all times

Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service

Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements

Produce client facing estimates and quotations

Process purchase orders

Coordinate email traffic within the central shared inboxes

Upload data from service intervention records into the CMMS

Using the company CRM system

Booking out daily despatches using DHL courier service

Closing down jobs on system once despatched

Workshop updates. Carrying a laptop around the workshop to obtain this information

Dispatch – involving picking & packing cases and boxes to up to 25kg.

Job Details:

Permanent employment

Monday to Friday 37.5 hours per week

Based in central Southend

Parking on-site

If you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel on (phone number removed) or send your CV to or