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- Tasks: Support clients with outstanding customer service and manage daily workflows.
- Company: Join a dynamic team in Central Southend focused on exceptional client relationships.
- Benefits: Enjoy permanent employment, Monday to Friday hours, and on-site parking.
- Why this job: Be part of a culture that values continuous improvement and customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail required.
- Other info: Opportunity to work in a collaborative environment with a focus on personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care Coordinator We are looking for a Customer Care Coordinator to support our client at their site in Central Southend. Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills. Responsibilities: – Provide outstanding customer service to improve customer satisfaction and nurture client relationships Operate with self-awareness inspiring a culture of continuous improvement Place customers at the centre of everything you do, understanding their wants and needs Provide responsive action to customer demand Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service The Role: Working as part of a team to ensure processes and procedures are followed accurately Coordinating the daily workflow for the management of service delivery to assigned customer contracts Answer all telephone calls promptly and appropriately Proactively resolving customer enquiries within first contact Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks Setting client expectations and striving to exceed these at all times Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements Produce client facing estimates and quotations Process purchase orders Coordinate email traffic within the central shared inboxes Upload data from service intervention records into the CMMS Using the company CRM system Booking out daily despatches using DHL courier service Closing down jobs on system once despatched Workshop updates. Carrying a laptop around the workshop to obtain this information Dispatch – involving picking & packing cases and boxes to up to 25kg. Job Details: Permanent employment Monday to Friday 37.5 hours per week  Based in central Southend Parking on-site If you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel on (phone number removed) or send your CV to  or
Customer Care Coordinator employer: One to One Personnel
Contact Detail:
One to One Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what they prioritise will help you align your approach during interviews and demonstrate that you’re a good fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will showcase your problem-solving skills and ability to handle customer enquiries effectively.
✨Tip Number 3
Research common customer care challenges in the industry and think about how you would address them. Being able to discuss these during your interview will show your proactive mindset and readiness to tackle potential issues.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since the role involves answering calls promptly, being articulate and confident in your verbal communication will be crucial in making a positive impression.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, data entry, and communication skills. Use specific examples that demonstrate your ability to improve customer satisfaction and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Care Coordinator role. Emphasise your attention to detail and your proactive approach to resolving customer enquiries.
Showcase Relevant Experience: In your application, include any previous roles where you successfully coordinated workflows or managed service delivery. Mention any experience with CRM systems or handling customer contracts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at One to One Personnel
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered outstanding customer service. Highlight how you resolved issues and improved customer satisfaction, as this role heavily focuses on nurturing client relationships.
✨Demonstrate Attention to Detail
Since the job requires good attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to double-check your data entry and maintain high standards.
✨Communicate Clearly and Confidently
Outstanding communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you handle difficult conversations with customers.
✨Understand the Company and Its Values
Research the company and its approach to customer care. Be ready to discuss how your values align with theirs and how you can contribute to a culture of continuous improvement within the team.
