Storage Engineer

Get AI-powered advice on this job and more exclusive features.

The Company

Noted as one of Europe’s fastest-growing companies, Nephos Technologies specialises in solving complex data problems for large customers. Our purpose is to support organisations to unlock the hidden value of data so they can innovate, transform and drive change in a modern digital world.

Our vision is to become the data system integrator that organisations turn to when they want to break from the norm, tackle the impossible and materialise visions. We challenge organisations to think differently and stay at the forefront of change.

At Nephos Technologies, our values guide the behaviours of how we strive to develop our company, engage with our clients, and support the development of our staff. At its heart, our values can be summed in three words: Innovation, Integrity, and Independence.

The role

As the business is entering into an exciting phase of growth, an opportunity has arisen to add a Storage Engineer to the team, who will provide technical support on client Enterprise Computing systems.

The client makes use of a number of storage technologies including NetApp, Nutanix, Dell EMC VNX, Nasuni, and smaller NAS type devices which will need to be migrated away from.

Role responsibilities

Working hours: Shift Pattern over a 24/7 service

1. Work as part of a team to provide daily and on-call technical support 24x7x365 on file storage solutions, ensuring high availability, performance, and security of data.
2. Support new client onboarding activities from the project stage into business as usual.
3. Support the implementation, configuration and ongoing management of the monitoring solution.
4. Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify issues, restore services as quickly as possible and maintain updated records.
5. Work on Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications.
6. Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records.
7. Support ongoing version releases, including testing and deployments.
8. Collaborate with other client and Nephos IT teams, vendors, and stakeholders to ensure smooth integration and operation of technology with other systems and platforms.
9. Identify technology or process improvements initiatives for standardisation to streamline and/or automation opportunities where possible.
10. Create and maintain up to date knowledge articles or work instructions around your area of expertise, to help build a culture for sharing information and developing others.

Skills/Experience

1. 7+ Years in a technical support role.
2. Experience with supporting file-based storage systems (such as NetApp or Dell EMC VNX) is required.
3. Experience of cloud file storage solutions would be preferable.
4. An understanding of Microsoft Windows DFS is required.
5. An understanding of Active Directory is preferable.
6. Experience of providing client support (either internal or external).
7. Experience with Nutanix is preferable.
8. ITIL Training & Certification would be preferable.
9. Experience with hardware installation, racking and stacking.
10. Experience in using Service Management ticketing systems.
11. Excellent analysis, troubleshooting and fault-finding skills.
12. Excellent technical aptitude to understand, use, and learn new technologies or processes.
13. Highly developed initiative and self-reliance in completing tasks and projects without requiring constant supervision or guidance.
14. Strong customer centric attitude and interpersonal skills.
15. Excellent written and verbal communication skills.
16. Flexible, organised, and self-motivated.
17. Legally able to work in the UK.

What we can offer

At Nephos we are committed to creating an environment where you are proud to work. Your benefits include, but are not limited to:

1. A competitive salary of up to £60,000 per annum depending on experience
2. Health insurance which includes annual dental and vision allowance
3. Health assured (employee assistance programme) which includes access to counselling services
4. 3% quarterly performance-related bonus
5. Flexible working and remote working arrangements
6. Laptop and full remote IT package setup to work remotely.
7. Opportunity to work in the fastest growth area in the IT sales landscape – Data
8. Two Social Impact days per year for volunteering
9. Fun company and team social events once a quarter
10. Enhanced Maternity, Paternity and Adoption leave
11. The opportunity to buy and sell up to 5 days holiday
12. Personalised career road map and continuous development
13. Recognition awards including employee of the month prize and annual awards awarding £4,000 to spend on a holiday
14. Holiday allowance of 25 days plus bank and public holidays, with the opportunity to buy or sell 5 days

Join our team and drive the technological excellence that shapes our product\’s success. Your skill set and leadership will be pivotal in taking our products to new heights.

Inclusion and diversity are paramount to us here at Nephos. All our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require any assistance or reasonable adjustments during your application process with us, then please do not hesitate to contact us – we will always be happy to help.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting

#J-18808-Ljbffr