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- Tasks: Join a dynamic team to enhance customer integration with cutting-edge AI technology.
- Company: Luminance is a leading UK AI company revolutionising the legal profession.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a fast-paced environment.
- Why this job: Be part of an innovative culture, making a real impact with advanced AI solutions.
- Qualifications: Bachelor’s or Master’s in Computer Science or related field; strong technical and communication skills required.
- Other info: Ideal for tech-savvy individuals eager to work with top-tier clients and develop scalable resources.
The predicted salary is between 30000 - 42000 ÂŁ per year.
This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession. The Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance.
This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate and what solutions we offer to accelerate their success. Excitingly, this role also involves creating scalable resources such as reusable toolkits, SDKs, and comprehensive documentation to meet developers where developers live.
A Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.
To apply, please send your CV and covering letter to:
Responsibilities- Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical integration experiences.
- Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
- Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
- Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
- Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.
- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs and documentation.
- Experience of Full Stack Web development and the fundamentals of Cloud Architecture is strongly preferable.
- Excellent interpersonal and communication skills, both verbal and written.
- Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
- Highly detail-oriented with a problem-solving attitude.
- Ability to work in an innovative and fast-paced environment while delivering to deadlines.
- Organized with excellent time management skills and the ability to prioritize effectively.
- Prior experience in a customer-facing technical team, focused on collaborating with developer/technical personas.
Customer Solutions Engineer employer: Luminance
Contact Detail:
Luminance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Familiarise yourself with Luminance's AI platform and its integration capabilities. Understanding the technical aspects of the product will allow you to speak confidently about how it can benefit potential customers during interviews.
✨Tip Number 2
Network with current or former employees of Luminance on platforms like LinkedIn. Engaging in conversations with them can provide valuable insights into the company culture and the specific challenges faced by Customer Solutions Engineers.
✨Tip Number 3
Prepare to discuss your experience with software development and system integration in detail. Be ready to share specific examples of how you've successfully collaborated with technical teams to solve problems or improve processes.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This is crucial for a role that involves interacting with customers who may not have a technical background.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software development, system integration, and customer-facing roles. Emphasise any projects or roles where you've created developer resources like APIs or SDKs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities of the Customer Solutions Engineer position, particularly your ability to communicate technical information clearly.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving attitude and detail-oriented nature. Highlight situations where you successfully resolved technical issues or improved processes.
Highlight Team Collaboration: Since the role involves working closely with various teams, mention any past experiences where you collaborated effectively with others, especially in a technical context. This will show your ability to work in a fast-paced environment.
How to prepare for a job interview at Luminance
✨Showcase Your Technical Skills
As a Customer Solutions Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with software development, system integration, and any relevant projects you've worked on. Highlight specific examples where you've successfully integrated solutions or created developer resources.
✨Understand Luminance's AI Platform
Familiarise yourself with Luminance's AI technology before the interview. Understand its features, benefits, and how it disrupts the legal profession. This knowledge will help you articulate how you can contribute to enhancing customer experiences and support seamless integrations.
✨Prepare for Customer-Focused Scenarios
Expect questions that assess your ability to handle customer interactions. Prepare scenarios where you've successfully resolved technical issues or provided exceptional support. Emphasise your problem-solving skills and how you can help customers achieve their goals quickly.
✨Demonstrate Collaboration Skills
This role involves working closely with various teams. Be ready to discuss your experience collaborating with sales, product specialists, or customer success managers. Highlight how you’ve contributed to team efforts in past roles and how you can facilitate effective communication across departments.
