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For Companies At a Glance
- Tasks: Help customers solve technical issues and improve cybersecurity solutions.
- Company: Join Fortinet, a leader in cybersecurity with over 20 years of innovation.
- Benefits: Enjoy a diverse work environment and a competitive rewards package.
- Why this job: Make a real impact on global security while growing your tech skills.
- Qualifications: Strong technical skills, problem-solving passion, and some programming experience required.
- Other info: Entry-level position with full-time hours in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business.
As a Technical Support Specialist, you will:
- Work alongside members of our support organisation to identify and diagnose the root cause of our customers’ technical issues.
- Take ownership of escalated support cases and ensure each one is managed through to resolution to the customer’s satisfaction.
- Be responsible for replicating problem scenarios, analysing logs, and identifying workarounds.
- Work with our R&D team to clearly communicate bugs and test fixes and ensure speedy resolutions for customers.
- Work on tools to assist others with future debugging and contribute supportability enhancement requests for our program of ongoing product improvement.
- Become a specialist in our Data Loss Prevention and Insider Risk Management solution, and be able to provide expert advice to our customers and partners.
We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- Can demonstrate outstanding technical ability or has achieved excellent academic results from a recognized university.
- Has a passion for solving complex problems and reverse engineering things.
- Has experience with REST APIs and JSON.
- Has some level of programming or scripting skills, e.g. Python or Shell scripting.
- A genuine interest in learning about new technologies.
It is also considered a bonus if you have:
- Experience working with Data Loss Prevention (DLP) software.
- In depth Windows or macOS knowledge, ideally with experience of domain administration.
- Working knowledge of Linux and associated tools.
- A practical understanding of how data is protected at rest and in transit, including the particulars of TLS, PKI, encryption, key management, identity management and RBAC.
- Experience with Kubernetes, Google Cloud, or Amazon Web Services (AWS) is a plus.
Why Join Us:
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
We will only notify shortlisted candidates. Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.
Technical Support Specialist - FortiDLP employer: Fortinet
Contact Detail:
Fortinet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - FortiDLP
✨Tip Number 1
Familiarise yourself with Fortinet's products, especially their Data Loss Prevention (DLP) solutions. Understanding the specifics of their technology will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, particularly in REST APIs and JSON. Being able to demonstrate your knowledge in these areas during discussions can set you apart from other candidates.
✨Tip Number 3
Engage with online communities or forums related to cybersecurity and Fortinet products. Networking with professionals in the field can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for problem-solving scenarios that may be presented during the interview. Practising how to approach complex technical issues will showcase your analytical skills and readiness for the role.
We think you need these skills to ace Technical Support Specialist - FortiDLP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills, especially in areas like REST APIs, JSON, and any programming or scripting languages you know. Emphasise your problem-solving abilities and any experience with Data Loss Prevention (DLP) software.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cybersecurity and your eagerness to learn about new technologies. Mention specific experiences that demonstrate your ability to diagnose technical issues and work collaboratively with teams.
Showcase Relevant Experience: If you have experience with tools or technologies mentioned in the job description, such as Windows, macOS, Linux, or cloud services like AWS, make sure to include this in your application. Provide examples of how you've used these skills in past roles.
Highlight Your Academic Achievements: If you have excellent academic results from a recognised university, be sure to mention this in your application. It can help demonstrate your technical ability and commitment to learning, which are key qualities Fortinet is looking for.
How to prepare for a job interview at Fortinet
✨Show Your Technical Skills
Make sure to highlight your technical abilities during the interview. Be prepared to discuss your experience with REST APIs, JSON, and any programming or scripting skills you possess, such as Python or Shell scripting.
✨Demonstrate Problem-Solving Passion
Fortinet is looking for someone who loves solving complex problems. Share examples of past challenges you've faced and how you approached them, especially if they involved reverse engineering or debugging.
✨Familiarise Yourself with DLP Concepts
Since the role focuses on Data Loss Prevention, brush up on your knowledge of DLP software and related concepts. Being able to discuss how data is protected at rest and in transit will show your genuine interest in the field.
✨Ask Insightful Questions
Prepare thoughtful questions about Fortinet's products and the team you'll be working with. This not only shows your enthusiasm for the role but also your willingness to learn and grow within the company.
