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- Tasks: Support process mapping for the Consumer Duty project, ensuring customer interactions meet regulatory standards.
- Company: Join a leading retail banking firm committed to customer-centric practices and compliance.
- Benefits: Enjoy a competitive salary, flexible working options, and a variety of employee perks.
- Why this job: Be part of a meaningful project that impacts customer experience and regulatory compliance.
- Qualifications: Retail banking experience and skills in stakeholder management and process mapping are essential.
- Other info: Familiarity with Confluence and Jira is a plus; experience in fraud operations is desirable.
The predicted salary is between 36000 - 60000 £ per year.
BA required to provide support in process mapping for Business areas as part of the Consumer Duty project. The project must review all customer interactions and ensure they align to the Consumer Duty principles.
Essential Qualifications:
- Retail Banking Experience
- Product Governance and Lifecycle process mapping
- Regulatory change background
- Stakeholder Management
- Workshop Facilitation
- Confluence and Jira Usage
Desirable Qualifications:
- Awareness of Consumer Duty Regulation
- Experience in Fraud Operations, Arrears and Communication
Competitive salary and a broad range of employee benefits.
Business Analyst Level 3 employer: eTeam, Inc.
Contact Detail:
eTeam, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst Level 3
✨Tip Number 1
Familiarise yourself with the Consumer Duty principles and how they impact customer interactions. This knowledge will not only help you in interviews but also demonstrate your commitment to aligning with the project's goals.
✨Tip Number 2
Highlight your experience in process mapping, especially within retail banking. Be ready to discuss specific examples where you've successfully mapped processes and how it improved customer experiences or compliance.
✨Tip Number 3
Prepare to showcase your stakeholder management skills. Think of instances where you've facilitated workshops or collaborated with various teams to achieve a common goal, as this is crucial for the role.
✨Tip Number 4
Get comfortable with Confluence and Jira if you aren't already. Being able to navigate these tools effectively can set you apart, as they are essential for project management and collaboration in this role.
We think you need these skills to ace Business Analyst Level 3
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Business Analyst Level 3, especially in relation to process mapping and Consumer Duty principles. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: Make sure to emphasise your retail banking experience and any work related to product governance and lifecycle process mapping. Use specific examples to demonstrate your expertise in these areas.
Showcase Stakeholder Management Skills: Since stakeholder management is crucial for this role, include instances where you've successfully facilitated workshops or managed stakeholder relationships. This will show your ability to collaborate effectively.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the qualifications listed in the job description. Mention your familiarity with Confluence and Jira, as well as any experience with regulatory changes and consumer duty regulations.
How to prepare for a job interview at eTeam, Inc.
✨Showcase Your Retail Banking Experience
Make sure to highlight your experience in retail banking during the interview. Discuss specific projects or roles where you’ve successfully navigated product governance and lifecycle processes, as this will demonstrate your understanding of the industry.
✨Demonstrate Process Mapping Skills
Be prepared to discuss your experience with process mapping. You might be asked to provide examples of how you've mapped customer interactions in previous roles, especially in relation to regulatory changes. This will show your capability to align with Consumer Duty principles.
✨Prepare for Stakeholder Management Questions
Expect questions about your stakeholder management skills. Think of examples where you facilitated workshops or collaborated with various teams. This will illustrate your ability to engage with different stakeholders effectively.
✨Familiarise Yourself with Confluence and Jira
Since the role requires usage of Confluence and Jira, brush up on these tools before the interview. Be ready to discuss how you’ve used them in past projects, as this will show your technical proficiency and readiness for the role.
