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- Tasks: Oversee and monitor bus services, ensuring smooth operations at key locations.
- Company: Join a dynamic team managing rail replacement services and supporting national events.
- Benefits: Earn £19.80 per hour plus a £40 travel allowance; flexible shifts available.
- Why this job: Gain valuable experience in a fast-paced environment while enhancing your skill set.
- Qualifications: No prior experience needed; full training provided for all new hires.
- Other info: Ideal for students seeking weekend work; must be flexible with hours.
We have an exciting opportunity to join the Commercial Department as a Casual Controllers/Coordinator. This role offers you a chance to be part of a dynamic and fast-paced environment. The department primarily manages Rail Replacement services, covering TFL Overground, Underground, DLR, and Trams. Additionally, we support various national events with shuttle and park-and-ride services, as well as private sector company bus shuttle contracts. If you’re interested in expanding your skill set and taking on this role, please complete the application.
Responsibilities
- Overseeing and monitoring bus services from designated locations, such as railway stations or other key points.
- Completing job-specific documentation.
- Managing and supervising bus operations at assigned locations.
- Liaising with the public, railway station staff, officials, and contract clients.
- Maintaining a professional, friendly, and helpful attitude, even under pressure.
Working Hours:
- Most duties are for Rail Replacement Control, primarily on Saturdays and Sundays.
- Some jobs may require weekday or overnight work.
- Shifts are typically early or late, and flexibility is required.
Remuneration:
- £19.80 per hour (including £2.39 per hour in lieu of holiday entitlement).
- £40 travel allowance payable under certain circumstances.
Qualifications
Full training will be given. When you are completing your application online, we advise that you use a desktop or a laptop to ensure that you are able to fully complete all sections, including the ability to upload your driving licence information. Once you have submitted your application, we will send all correspondence to the email address you have given. To ensure that you do not miss any communications from us, we advise you to check your spam folders on a regular basis.
Commercial Casual Controllers/Coordinator employer: Go Ahead London
Contact Detail:
Go Ahead London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Casual Controllers/Coordinator
✨Tip Number 1
Familiarise yourself with the rail replacement services and the specific operations of TFL. Understanding how these services work will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively managed public interactions in previous roles. This will highlight your ability to maintain a professional and friendly attitude under pressure.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires weekend and potentially overnight shifts, emphasising your availability can set you apart from other candidates.
✨Tip Number 4
Ensure you have a mobile device that can download the necessary Go-Ahead company apps. Being tech-savvy and prepared to use these tools will show your readiness for the role.
We think you need these skills to ace Commercial Casual Controllers/Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Casual Controllers/Coordinator. Familiarise yourself with the key tasks such as managing bus operations and liaising with various stakeholders.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in transport management or customer service, as these will be particularly relevant.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work in the Commercial Department and how your skills can contribute to their success.
Check Your Application: Before submitting, double-check your application for any errors or missing information. Ensure that all required documents are uploaded and that your contact details are correct to avoid missing any correspondence.
How to prepare for a job interview at Go Ahead London
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Casual Controllers/Coordinator. Familiarise yourself with managing bus operations and liaising with various stakeholders, as these will be key aspects of your role.
✨Showcase Your Communication Skills
Since the role involves liaising with the public and officials, demonstrate your strong communication skills during the interview. Be prepared to discuss how you handle difficult situations and maintain a professional attitude under pressure.
✨Highlight Flexibility
The job requires flexibility in working hours, including weekends and potentially overnight shifts. Be ready to express your willingness to adapt to varying schedules and discuss any relevant experiences that showcase your flexibility.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in real-time situations. Think of examples from past experiences where you successfully managed operations or dealt with challenging circumstances.
