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- Tasks: Lead a team to provide excellent customer service and sales support in our phone shops.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and a supportive work environment.
- Why this job: Be part of a dynamic team that values your input and celebrates success together.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: Part-time role (18 hours) across two locations: Cannock and Willenhall.
About the role
You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.
You will be responsible for:
- You will listen to customers and act on their feedback in a timely manner, following up on all complaints ensuring your team are clear on the role they play in improving the shopping experience based on customer feedback.
- You will deliver a great shopping trip for customers every day, making sure your team are working effectively as per the Tesco operating model.
- You will engage your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
- You will encourage your team to be passionate about our products, and ensure that our product range is presented well, maintaining correct handling and storage routines.
- You will create a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way, so customers can see and reach the product.
- You will lead the service culture in your department, always role modelling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
- You will actively control costs on your department and deliver your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
- You will work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
- You will engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.
You will need:
- You will make sure your team are trained and have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
- You will work shoulder to shoulder with your team, your Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
- You will celebrate success with your team and have pride in their achievements, being a caring manager and treating everyone with respect, helping your team to make the difference for customers and staff.
Behavioural Skills:
- Interacting with People: Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
- Customer Focus: Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
- Decision Making: Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
- Teamwork: Working co-operatively (rather than competitively) with others to achieve a common goal.
What’s in it for you?
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
DUAL SITE Phone Shop Manager (Part Time 18 hours) - Cannock - Willenhall employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DUAL SITE Phone Shop Manager (Part Time 18 hours) - Cannock - Willenhall
✨Tip Number 1
Familiarise yourself with Tesco's values and mission. Understanding their commitment to customer service and community engagement will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight your experience in motivating staff, managing customer feedback, and improving sales, as these are key aspects of the Phone Shop Manager role.
✨Tip Number 3
Research the local community initiatives Tesco is involved in. Being able to discuss how you can engage your team in these activities will demonstrate your commitment to both the company and the community.
✨Tip Number 4
Showcase your decision-making skills by preparing scenarios where you've had to make tough choices in a retail setting. This will illustrate your ability to handle the responsibilities of the role effectively.
We think you need these skills to ace DUAL SITE Phone Shop Manager (Part Time 18 hours) - Cannock - Willenhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Emphasise any leadership roles you've held and how you've motivated teams to achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team leadership. Mention specific examples of how you've improved customer experiences or driven sales in previous roles.
Showcase Your Skills: Highlight key skills mentioned in the job description, such as teamwork, decision-making, and customer focus. Use concrete examples to demonstrate how you've successfully applied these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Leadership Skills
As a DUAL SITE Phone Shop Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired them to achieve their goals.
✨Emphasise Customer Focus
This role is all about delivering an exceptional shopping experience. Be ready to discuss how you've previously engaged with customers, listened to their feedback, and made improvements based on their needs.
✨Demonstrate Teamwork
Collaboration is key in this position. Share experiences where you've worked closely with others to achieve common goals, highlighting your ability to foster a cooperative environment among your team.
✨Prepare for Behavioural Questions
Expect questions that assess your decision-making and problem-solving skills. Think of specific situations where you had to make tough decisions or resolve conflicts, and be ready to explain your thought process.
