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For Companies At a Glance
- Tasks: Manage tenancy sign-ups and support customers with their housing needs.
- Company: Join a reputable Housing Association in Cheshire focused on community welfare.
- Benefits: Enjoy flexible working with a mix of home, site visits, and office time.
- Why this job: Make a real impact in people's lives while developing your skills in social housing.
- Qualifications: Experience in social housing management and strong communication skills required.
- Other info: This is an interim contract with potential for extension, paying £22 to £26 per hour.
Castlefield are currently representing a Housing Association in Cheshire to recruit a Housing Officer on an initial 3 months interim contract with the high possibility of extension. This position will have a mixture between home working, site visits and office attendance and will be paying £22 to £26 per hour via umbrella agency.
About The Role:
- Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
- Support customers with changes to their tenancy
- Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed
- Take part in annual tenancy checks to ensure customers are adhering to their tenancy agreements
- Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes
What You Need:
- Previous experience in social housing management
- Good knowledge of rental income collection and an understanding of legal processes relating to income collection
- Excellent communication skills
- UK valid driving licence and driver
Housing Officer employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific policies and procedures of the housing association you're applying to. Understanding their approach to tenancy sign-ups and arrears recovery will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Officers in the sector. They can provide valuable insights into the role and the organisation, which can help you tailor your approach and show your genuine interest in the position.
✨Tip Number 3
Brush up on your communication skills, especially in relation to conflict resolution and customer engagement. Being able to effectively address tenant concerns and manage difficult conversations is crucial for this role.
✨Tip Number 4
Make sure you have a valid UK driving licence and are comfortable with site visits. Highlighting your readiness to travel and engage with tenants in person can set you apart from other candidates.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing management. Emphasise any roles where you've dealt with tenancy sign-ups, arrears recovery, or worked collaboratively with property services.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the role of a Housing Officer and demonstrate your understanding of rental income collection.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application of how you've effectively engaged with customers or resolved conflicts in previous positions.
Highlight Relevant Qualifications: If you have any qualifications related to housing management or legal processes concerning income collection, be sure to mention them. This can set you apart from other candidates.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Experience
Make sure to highlight your previous experience in social housing management. Be prepared to discuss specific examples of how you've successfully managed tenancies and dealt with rent arrears.
✨Understand the Legal Framework
Brush up on the legal processes related to rental income collection. Being able to discuss relevant laws and regulations will demonstrate your knowledge and preparedness for the role.
✨Communicate Effectively
Excellent communication skills are crucial for a Housing Officer. Practice articulating your thoughts clearly and confidently, especially when discussing how you engage with customers and resolve issues.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that may test your problem-solving abilities. Think about how you would handle specific situations, such as addressing service charge arrears or conducting tenancy checks.
