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For Companies At a Glance
- Tasks: Lead operations to ensure smooth supply chain and logistics for a growing beauty brand.
- Company: Hello Klean is a fast-growing indie beauty brand focused on solutions for hard water.
- Benefits: Enjoy hybrid working, competitive salary, performance bonuses, and a generous product allowance.
- Why this job: Join a vibrant team and shape the future of a £100m global beauty brand.
- Qualifications: 3-5 years in operations or logistics, with experience in DTC or consumer brands.
- Other info: Work from anywhere for a month each year and thrive in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Hello Klean is an indie beauty brand based in London, focused on developing beauty solutions for hard water. We have sold over 400,000 products and were featured on BBC Dragons’ Den in 2023. With 700% growth in the last two years, we are on track to becoming a £100m global beauty brand.
What You’ll Be Doing
You’ll be the operational engine behind Hello Klean—ensuring our supply chain runs smoothly and our customers (and retail partners) get what they need, when they need it.
Your core responsibilities will include:
- Overseeing supply chain and logistics across DTC, retail, and Amazon channels
- Managing 3PL partners in the UK, Germany, the US, and the UAE
- Managing retail purchase orders and wholesale fulfilment
- Forecasting stock, planning replenishment, and minimising excess or out-of-stock issues
- Troubleshooting delivery issues, including delays, damages, and lost parcels
- Tracking and analysing operational KPIs (inventory health, delivery costs, 3PL performance)
- Building scalable processes as we expand across regions and channels
About You
- 3–5 years of experience in operations, logistics, or supply chain—ideally within a DTC or consumer brand
- Experience managing 3PLs and working across international markets
- Solid understanding of freight, customs, warehousing, and inventory management
- Comfortable juggling multiple projects in a fast-paced, remote environment
- Detail-oriented with a systems mindset—you love making things run smoother
- Strong communication skills and comfort working cross-functionally (you’ll liaise with suppliers, founders, and customer care regularly)
- A proactive problem-solver who thrives in autonomy and takes pride in outcomes
What We Offer
- Competitive salary and performance bonuses
- Hybrid working—2-3 days a week from our Shoreditch (Fora) office
- Work from anywhere for a month every year
- A vibrant and supportive team environment
- Generous product allowance
- The opportunity to shape the future of a high-growth beauty brand
Ready to Join Us?
If you’re excited by operational excellence, solving real customer pain points, and helping build a thoughtful, performance-led brand from the ground up—we’d love to hear from you.
Head of Building Operations employer: Hello Klean
Contact Detail:
Hello Klean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Building Operations
✨Tip Number 1
Familiarise yourself with Hello Klean's product range and their unique selling points. Understanding how their beauty solutions for hard water work will help you articulate your passion for the brand during interviews.
✨Tip Number 2
Research the logistics and supply chain challenges specific to the beauty industry, especially in international markets. Being able to discuss these challenges and potential solutions will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Network with professionals in the beauty and operations sectors. Engaging with others in the field can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare examples of how you've successfully managed supply chains or logistics in previous roles. Be ready to discuss specific metrics or KPIs you've improved, as this will showcase your ability to drive operational excellence at Hello Klean.
We think you need these skills to ace Head of Building Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, logistics, and supply chain management. Emphasise any specific achievements related to DTC or consumer brands, as well as your experience with 3PL partners.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your skills align with Hello Klean's mission. Mention specific examples of how you've solved problems in previous roles, particularly in fast-paced environments.
Highlight Key Skills: Clearly outline your understanding of freight, customs, warehousing, and inventory management in your application. Use bullet points to make these skills stand out, as they are crucial for the Head of Building Operations role.
Showcase Your Problem-Solving Abilities: Provide examples of how you've successfully managed multiple projects and resolved delivery issues in your past roles. This will demonstrate your proactive approach and ability to thrive in autonomy, which is essential for this position.
How to prepare for a job interview at Hello Klean
✨Understand the Brand
Before your interview, make sure you know Hello Klean's mission and values. Familiarise yourself with their products and recent achievements, like their feature on BBC Dragons’ Den. This will show your genuine interest in the brand and help you connect your experience to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your expertise in operations, logistics, and supply chain management. Highlight your experience with 3PL partners and international markets, as these are crucial for the Head of Building Operations role.
✨Problem-Solving Mindset
Be ready to discuss how you've tackled challenges in previous positions, especially related to delivery issues or inventory management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your proactive problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about Hello Klean's future plans, operational challenges, and team dynamics. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.
