Contact Centre Manager

Call Centre Manager

Location: Hinckley

Salary: £50k – OTE £75K

We\’re looking for an experienced Call Centre Manager to lead our operations, ensuring exceptional customer experiences while driving business growth.

Responsibilities

1. Lead & Inspire – Manage and motivate our Call Centre team to deliver top-tier customer service.
2. Drive Sales – Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
3. Monitor & Improve Performance – Coach and develop team members through one-to-ones and performance reviews.
4. Ensure Compliance – Oversee adherence to FCA regulations and other key policies.
5. Optimise Efficiency – Manage staffing, productivity, and workflow to maintain peak operational performance.
6. Collaborate & Innovate – Work cross-functionally to ensure seamless communication across departments.
7. Stay Customer-Focused – Provide valuable insights on customer trends to shape business strategies.

Skills

1. Proven experience in Call Centre Management or a similar leadership role.
2. A strong track record of boosting sales & customer satisfaction.
3. Exceptional leadership & coaching skills – You know how to get the best out of your team!
4. Solid organisational & time management abilities.
5. Confidence in handling HR-related tasks (rotas, holidays, commissions).
6. FCA accreditation (or willingness to obtain).
7. A proactive, professional, and customer-focused mindset.

Benefits

1. Tesla Company Car
2. Competitive Salary + Performance-Based Bonus
3. Career Growth – Join a fast-growing company with plenty of opportunities!
4. Supportive & Energetic Team Environment

If you\’re ready to take your career to the next level and lead a thriving call centre team, we\’d love to hear from you!

Apply now and let\’s chat!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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