Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a small IT team while managing daily operations and driving strategic projects.
- Company: Join a manufacturing company investing heavily in its IT infrastructure.
- Benefits: Enjoy 25 days of leave, private healthcare, and a generous pension plan.
- Why this job: This role offers a mix of leadership and hands-on technical work in a dynamic environment.
- Qualifications: Requires 2+ years in IT management, ITIL certification, and proficiency in Microsoft products.
- Other info: Opportunity to enhance your skills through structured training and enjoy employee perks.
The predicted salary is between 33000 - 77000 £ per year.
A manufacturing company is seeking an IT Service Manager to lead a small team of two and serve as a key figure within the IT department. This role encompasses both day-to-day operations and involvement in shaping IT strategy and driving projects forward.
The ideal candidate will have at least three years of hands-on technical experience and currently operate at a managerial level. This is a \”player-coach\” position, offering the opportunity to balance leadership with technical contributions.
The company places technology at the heart of its operations and is making significant investments in its IT infrastructure. They are looking for an IT Service Manager to support and advance these efforts.
Responsibilities:
- Oversee the daily operations of the IT Support Team, ensuring efficient management and service delivery.
- Guarantee the availability and optimal performance of the ERP system and other critical business applications at all times.
- Cultivate and strengthen partnerships with the IT Managed Service Provider and other strategic vendors.
- Lead the implementation and execution of all IT infrastructure change projects.
- Provide strategic and tactical input into the direction of IT services and infrastructure.
- Develop and enforce IT and cybersecurity processes to safeguard the business, enhance resilience, and maintain compliance with relevant standards and regulations.
- Continuously enhance the end-user experience, driving satisfaction and efficiency.
Requirements:
- A minimum of 2 years of experience in IT management.
- Previous experience in a technical, user-facing IT role.
- ITIL Certification.
- Proficiency with current Microsoft Windows operating systems for both desktops and servers.
- Expertise in Microsoft 365, Azure, Intune, Teams, and Entral ID/Active Directory administration, as well as other Microsoft products.
- Proven experience in managing cybersecurity practices to align with best practices.
- A proactive attitude with strong self-motivation, ideally suited to a player-coach role.
- Excellent communication skills, with the ability to tailor communication methods to suit different audiences.
- The capability to explain technical concepts clearly to non-technical team members.
What you will gain
- Enjoy a dynamic and engaging work environment with plenty of variety.
- Earn a salary of circa £55,000, based on experience.
- Benefit from a structured company training program to enhance key skills.
- Receive 25 days of annual leave plus bank holidays.
- Access non-contributory private healthcare and critical illness cover.
- Take advantage of a generous contributory pension plan.
- Gain life insurance coverage equivalent to three times your salary.
- Utilize an employee assistance program for support when needed.
- Participate in a staff purchase scheme, allowing you to take home products free of charge.
Please send CV if this role matches your skills and I will be in touch to discuss in more detail.
IT Service Manager employer: Woodrow Mercer Tech
Contact Detail:
Woodrow Mercer Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Make sure to highlight your hands-on technical experience in your conversations. Since this role requires a balance of leadership and technical skills, be prepared to discuss specific projects where you've successfully combined both.
✨Tip Number 2
Familiarize yourself with the company's current IT infrastructure and any recent changes they've made. This will allow you to speak knowledgeably about how you can contribute to their ongoing IT strategy and projects.
✨Tip Number 3
Demonstrate your understanding of ITIL principles during discussions. Since the company values structured IT service management, showcasing your ITIL certification and how you've applied these practices in previous roles will set you apart.
✨Tip Number 4
Prepare examples of how you've improved end-user experiences in past positions. The company is focused on enhancing user satisfaction, so sharing specific metrics or feedback from users can illustrate your impact.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your hands-on technical experience and managerial skills in your CV. Mention specific projects or roles where you demonstrated leadership while also contributing technically.
Showcase ITIL Certification: Clearly state your ITIL certification in your application. Explain how this certification has equipped you with the necessary skills to manage IT services effectively.
Tailor Your Communication: Since excellent communication skills are crucial for this role, provide examples in your cover letter of how you've successfully communicated technical concepts to non-technical team members.
Express Your Proactive Attitude: In your application, convey your proactive attitude and self-motivation. Share instances where you took the initiative in previous roles, especially in a player-coach capacity.
How to prepare for a job interview at Woodrow Mercer Tech
✨Show Your Technical Expertise
Be prepared to discuss your hands-on technical experience in detail. Highlight specific projects where you contributed both as a leader and a technical expert, especially those involving Microsoft products and cybersecurity practices.
✨Demonstrate Leadership Skills
Since this is a 'player-coach' role, emphasize your ability to lead a team while also being involved in day-to-day operations. Share examples of how you've successfully managed teams and driven projects forward.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. The ability to tailor your communication style to different audiences is crucial, so prepare to demonstrate this skill during the interview.
✨Align with Company Values
Research the company's IT strategy and recent investments in technology. Be ready to discuss how your vision for IT services aligns with their goals and how you can contribute to enhancing the end-user experience.
