Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome visitors and provide exceptional customer service at the Art Gallery and Museum.
- Company: Join Rugby Borough Council, a community-focused organisation committed to growth and wellbeing.
- Benefits: Enjoy 35 days leave, a generous pension scheme, and various employee perks.
- Why this job: Be part of a vibrant team making a positive impact in a thriving borough.
- Qualifications: Must be a great communicator, proactive, flexible, and reliable.
- Other info: Work includes weekends, evenings, and Bank Holidays; structured induction provided.
The predicted salary is between 24027 - 25183 £ per year.
Visitor Experience Assistant
£24,027 – £25,183
(£8,441 – £8,848 pro rata)
13 hours per week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the role
Rugby Art Gallery & Museum and the Visitor Centre are a vibrant public space in the centre of Rugby. We are looking for enthusiastic people to join our team and play a key role in delivering an excellent visitor experience.
Visitor Experience Assistants are based front of house in the Art Gallery, Museum and Visitor Centre spaces, providing exceptional customer service and a warm welcome to all visitors. The successful candidate will be a brilliant communicator, proactive, flexible and reliable.
We are looking to appoint one Assistant with the following working pattern:
- Friday 7 hours 09:45 to 17:15
- Saturday 6 hours 09:45 to 16:15
There is a requirement to work on weekends, evenings and Bank Holidays.
Benefits
- 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) – Pro rata
- Generous Local Government Pension Scheme
- Annual leave purchase scheme
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, Car Salary Sacrifice & Cycle to Work scheme and more
Interview Date: 23 January 2025
#J-18808-Ljbffr
Contact Detail:
Rugby Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarise yourself with the Rugby Art Gallery & Museum and the Visitor Centre. Understanding their exhibitions, events, and community engagement initiatives will help you demonstrate your enthusiasm and knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Think about specific situations where you went above and beyond to ensure a positive experience for visitors or customers.
✨Tip Number 3
Highlight your flexibility and reliability by discussing your availability to work weekends, evenings, and Bank Holidays. This shows that you're committed to meeting the needs of the role and the organisation.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in personal development and wellbeing initiatives at Rugby Borough Council. This demonstrates that you value growth and are eager to contribute positively to the team.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Visitor Experience Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your communication and proactive skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention specific examples of how you have provided excellent customer service in the past and why you are a good fit for the team at Rugby Borough Council.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Rugby Borough Council
✨Show Your Enthusiasm
As a Visitor Experience Assistant, your passion for providing excellent customer service is key. Make sure to express your enthusiasm for the role and the organisation during the interview. Share specific examples of how you've created positive experiences for visitors in the past.
✨Demonstrate Communication Skills
Being a brilliant communicator is essential for this position. Prepare to discuss how you effectively communicate with diverse groups of people. You might want to share a story where your communication skills made a difference in resolving an issue or enhancing a visitor's experience.
✨Be Proactive and Flexible
The role requires a proactive and flexible approach. Think of instances where you've had to adapt quickly to changing situations or take initiative without being prompted. Highlighting these experiences will show that you're ready to handle the dynamic environment of the Art Gallery and Museum.
✨Research the Organisation
Familiarise yourself with Rugby Borough Council and its commitment to community growth and wellbeing. Understanding their values and mission will help you align your answers with what they are looking for in a candidate. It also shows that you are genuinely interested in being part of their team.
