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- Tasks: Manage on-site staff across multiple residential buildings and ensure client satisfaction.
- Company: Join Abbatt, a supportive team focused on property management solutions.
- Benefits: Enjoy 25 days annual leave, private healthcare, flexible hours, and gym contributions.
- Why this job: Make a real impact in a people-first role with opportunities for growth.
- Qualifications: Experience in multi-site management, strong communication skills, and a passion for service excellence.
- Other info: This is a 12-month maternity cover with potential for permanent roles.
The predicted salary is between 36000 - 60000 £ per year.
Maternity Cover: Account Manager – 12-Month Fixed-Term Contract
Location: High Holborn, London (with regular travel across London)
We’re on the lookout for a fantastic Account Manager to join our lovely Dual Management team at Abbatt, covering a 12-month maternity leave. This is a brilliant opportunity for someone with Area Manager experience in retail or hospitality — especially if you’re used to juggling multiple sites, leading people with energy and empathy, and delivering excellent service to both clients and internal teams.
About the RoleAs part of our Dual Management division (our outsourced staffing solution for property managers), you’ll be the go-to person for managing on-site staff across multiple residential buildings in London. This includes recruitment, onboarding, ongoing support, employee relations, and client satisfaction. You’ll be based at our office in High Holborn but will regularly visit sites to check in with your teams and meet clients face-to-face. It’s a people-first role that blends HR, operations, account management and client services.
What You’ll Be Doing- Staff & Site Management
- Oversee staffing at multiple high-end residential properties
- Regular site visits to support staff and ensure high morale
- Lead recruitment, inductions, training, and appraisals
- Manage employee relations (with HR support) and retention strategies
- Conduct Health & Safety checks and ensure compliance
- Client Relationship Management
- Be the key point of contact for your client portfolio
- Attend service review meetings and produce performance reports
- Quickly resolve any service issues and implement improvements
- Operational & Project Support
- Implement and manage new staffing contracts
- Managing rotas and ensuring sites are always covered, especially at peak holiday times
- Collaborate with our internal recruitment teams to source talent
- Support with temporary staffing needs as they arise
- Assisting with Payroll and Invoicing
- Business Development & Representation
- Represent Abbatt Dual Management at networking and client events
- Promote our Dual Management service to new and existing contacts
- Previous multi-site people management experience – ideally from a retail Area Manager or hospitality background
- A natural relationship-builder with a passion for service excellence
- Comfortable working independently and managing your own schedule
- Some understanding of HR processes, employee relations, or Health & Safety is helpful (but we’ll train you!)
- Organised, confident, and a great communicator
- Knowledge of scheduling or HR software would be beneficial
- 25 days annual leave + birthdays off + bank holidays
- Private healthcare & EAP
- Flexible working hours (7.5-hour days, flexible between 8:30am – 6pm)
- Season ticket loan
- Gym membership contributions
- Regular social events, monthly team drinks, and company parties
- A genuinely warm and supportive team culture
Interested? We’d love to hear from you if you’re a people-centric leader looking to make a real impact in a rewarding, fast-paced role. This is a maternity cover role expected to last 12 months, however there may be permanent opportunities within the team or the wider company for the right person on completion. Salary is negotiable.
Account Manager - 12month FTC employer: Abbatt Dual Management
Contact Detail:
Abbatt Dual Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - 12month FTC
✨Tip Number 1
Network with professionals in the property management and hospitality sectors. Attend industry events or join relevant online groups to connect with people who might have insights or referrals for the Account Manager role.
✨Tip Number 2
Familiarise yourself with the latest trends in HR processes and employee relations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss your experience managing multiple sites and leading teams. Think of specific examples where you successfully resolved issues or improved team morale, as these will be key talking points during your interview.
✨Tip Number 4
Showcase your organisational skills by being ready to discuss how you manage schedules and staffing needs. Consider bringing examples of how you've handled peak times or unexpected staffing challenges in the past.
We think you need these skills to ace Account Manager - 12month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multi-site management experience, particularly in retail or hospitality. Emphasise any relevant skills such as recruitment, employee relations, and client management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your ability to build relationships. Mention specific examples from your past roles that demonstrate your leadership and organisational skills.
Highlight Relevant Experience: In your application, focus on your previous experience managing teams across multiple locations. Discuss how you have successfully handled challenges in staffing and client relations.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with Abbatt and your commitment to making a positive impact in the role. A genuine interest in the company and its values can set you apart from other candidates.
How to prepare for a job interview at Abbatt Dual Management
✨Showcase Your People Management Skills
As an Account Manager, you'll be overseeing multiple sites and staff. Be prepared to discuss your previous experience in managing teams, especially in retail or hospitality. Highlight specific examples where you successfully led a team or resolved conflicts.
✨Demonstrate Your Client Relationship Skills
This role requires excellent client management abilities. Think of instances where you've built strong relationships with clients or stakeholders. Be ready to explain how you handled service issues and improved client satisfaction.
✨Prepare for Operational Scenarios
Since the role involves operational support and project management, consider potential scenarios you might face. Prepare to discuss how you would manage staffing contracts, handle rotas, or ensure compliance with Health & Safety regulations.
✨Exhibit Your Organisational Skills
Being organised is key in this role. Share examples of how you've managed your time effectively, prioritised tasks, and maintained high standards across multiple responsibilities. Mention any tools or software you’ve used to stay organised.
