Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor the Service Design Team while developing innovative service design concepts.
- Company: Join a dynamic team in London, focused on transforming service design for impactful user experiences.
- Benefits: Enjoy hybrid working options, professional development opportunities, and a collaborative work culture.
- Why this job: Be part of a strategic role that shapes service design and enhances user satisfaction.
- Qualifications: Experience in service design, mentoring, and agile methodologies is essential.
- Other info: Candidates may need to undergo security vetting for this role.
The predicted salary is between 48000 - 72000 £ per year.
Location: London - hybrid
About the Role
As an experienced Service Designer, you will work independently, providing mentorship and guidance to the team while assisting the Lead Service Designer in managing the Service Design function. You will collaborate closely with Service Transition teams and key stakeholders to develop service design concepts and ensure their successful transition. You may also lead the design of complex services and contribute to setting the strategic direction of Service Design within the Pillar.
Key Responsibilities
- Collaborate with the Service Design Lead to guide and manage the design work of the Service Design Team.
- Mentor and provide direction to Service Designers, Junior Service Designers, and the Service Acceptance Analyst.
- Oversee the line management responsibilities for the Service Design Team.
- Help define the direction to ensure services are clear, simple, consistent, and deliver value to users.
- Document design decisions, associated risks, and contribute to planning to ensure Service Design & Transition is integrated from the Demand phase.
About You
The ideal candidate will have:
- Experience of designing Services to meet user needs.
- A good understanding of Service Design methods and practice.
- Experience of using data and user feedback to design and improve Services.
- Experience of turning designs into functioning Services.
- A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design.
- Experience of mentoring and guiding colleagues.
- Experience of working within an agile environment.
- Knowledge and experience of ITIL 4.
- Knowledge and experience of Agile.
- Knowledge and experience of Prince and/or other Project Methodologies/frameworks.
- A good understanding of IT hardware layers and typical deployment models.
- Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment.
- A high level of written and verbal communication skills.
Desirable:
- Experience of designing Services to meet user needs, within the Public Sector and/or within the Criminal Justice System.
- Experience of managing and leading teams.
- ITIL v4/3-4 Conversion certified.
- Experience within a secure police, or public sector environment.
- Security vetting at SC(En) with the understanding that you may have to undergo DV level.
Senior Service Designer employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network with professionals in the Service Design field, especially those who have experience in public sector projects. Attend relevant meetups or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with ITIL 4 and Agile methodologies, as these are crucial for the role. Consider obtaining certifications or attending workshops to deepen your understanding and demonstrate your commitment to these frameworks.
✨Tip Number 3
Showcase your mentoring skills by discussing any previous experiences where you guided junior designers or teams. Highlight specific examples of how your mentorship led to improved outcomes or team performance.
✨Tip Number 4
Prepare to discuss your approach to using data and user feedback in service design. Be ready to share case studies or examples from your past work that illustrate how you've successfully integrated user insights into your designs.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, mentoring, and collaboration. Use specific examples that demonstrate your ability to meet user needs and improve services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service design and how your background aligns with the role. Mention your experience with agile environments and any relevant methodologies like ITIL or Prince.
Showcase Your Design Process: Include a portfolio or examples of your previous work that illustrate your design process. Highlight how you have used data and user feedback to inform your designs and ensure successful transitions.
Prepare for Potential Questions: Think about how you would answer questions related to mentoring, managing teams, and your approach to service design. Be ready to discuss specific challenges you've faced and how you overcame them.
How to prepare for a job interview at Triumph Consultants Ltd
✨Showcase Your Service Design Experience
Be prepared to discuss specific projects where you've designed services that meet user needs. Highlight your understanding of Service Design methods and how you've applied them in real-world scenarios.
✨Demonstrate Mentorship Skills
Since the role involves mentoring others, share examples of how you've guided junior designers or team members in the past. Discuss your approach to providing constructive feedback and fostering a collaborative environment.
✨Discuss Data-Driven Decisions
Emphasise your experience using data and user feedback to inform your design choices. Be ready to explain how you've turned insights into actionable improvements for services.
✨Prepare for Agile and ITIL Discussions
Given the importance of Agile methodologies and ITIL in this role, brush up on your knowledge of these frameworks. Be ready to discuss how you've successfully worked within an agile environment and applied ITIL principles in your previous roles.
