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- Tasks: Lead the design and implementation of ServiceNow solutions while managing vendor relationships.
- Company: Join a dynamic team in London focused on innovative infrastructure management.
- Benefits: Enjoy hybrid work options and opportunities for professional growth.
- Why this job: Be at the forefront of tech solutions, making a real impact on business needs.
- Qualifications: 5-7 years of ServiceNow experience with ITIL certification required.
- Other info: This role offers a chance to mentor others and shape the future of ServiceNow.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced ServiceNow Service Manager to take strategic ownership of the ServiceNow platform, supporting mid- to long-term development and ensuring alignment with business needs. This role requires a blend of technical leadership, stakeholder management, and hands-on ServiceNow expertise.
Location: London (Hybrid - 2 days onsite per week)
Level: Vice President
Department: Infrastructure Management
Reports To: Director, Infrastructure Service Management
Key Responsibilities:
- Lead the strategic design, development, and implementation of ServiceNow solutions.
- Provide expert guidance on platform architecture, integrations, and best practices.
- Act as the primary liaison between internal teams and ServiceNow vendors/developers.
- Translate business needs into ServiceNow solutions and roadmaps.
- Oversee vendor deliverables, manage scope, and handle change orders.
- Deliver presentations and demos that align platform strategy with business goals.
- Support and mentor team members with ServiceNow training and knowledge sharing.
- Manage and maintain CMDB and align with Common Service Data Model (CSDM) standards.
Core Skills & Experience:
- 5-7 years of hands-on ServiceNow development or management experience.
- Proven ability to implement and configure ServiceNow across multiple modules.
- Deep understanding of ServiceNow ITSM and platform architecture.
- Skilled in gathering business requirements and converting them into technical solutions.
- Experience with upgrade and patch management within ServiceNow.
- Proficiency in managing update sets and promoting code across instances.
- Knowledge of CMDB design, discovery, and maintenance including KPI reporting.
- Experience with system integrations and common integration methods.
- Familiar with ServiceNow development and administration techniques.
- Strong communication and stakeholder engagement skills.
- ITIL Foundation certification required; ITIL Expert preferred.
- Practical experience applying ITIL frameworks and service management best practices.
- Excellent analytical and problem-solving capabilities.
ServiceNow Service Manager/cmdb & csdm/itl/scripting/rest/soap/data flows employer: Scope AT Limited
Contact Detail:
Scope AT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Service Manager/cmdb & csdm/itl/scripting/rest/soap/data flows
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being well-versed in the current capabilities of the platform will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed ServiceNow implementations in the past. Highlight your experience with CMDB, CSDM, and ITIL frameworks to showcase your expertise during interviews.
✨Tip Number 4
Research StudySmarter's values and recent projects. Understanding our mission and how we align with your skills will help you articulate why you're a great fit for the team during your discussions with us.
We think you need these skills to ace ServiceNow Service Manager/cmdb & csdm/itl/scripting/rest/soap/data flows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ServiceNow development and management. Focus on specific projects where you implemented or configured ServiceNow solutions, and emphasise your understanding of ITIL frameworks.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your strategic vision for the ServiceNow platform. Mention how your skills align with the responsibilities listed in the job description, particularly in stakeholder management and technical leadership.
Showcase Technical Skills: In your application, provide examples of your hands-on experience with ServiceNow modules, CMDB design, and system integrations. Highlight any specific scripting or data flow projects you've worked on to demonstrate your technical expertise.
Prepare for Interviews: Anticipate questions related to your experience with ServiceNow and ITIL practices. Be ready to discuss how you've translated business needs into technical solutions and how you manage vendor relationships effectively.
How to prepare for a job interview at Scope AT Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow, particularly in areas like CMDB, ITSM, and scripting. Highlight specific projects where you've implemented or configured ServiceNow solutions, as this will demonstrate your technical leadership.
✨Understand the Business Needs
Make sure you can articulate how you've translated business requirements into effective ServiceNow solutions in the past. This role requires a strong alignment between technical capabilities and business goals, so be ready to provide examples.
✨Prepare for Stakeholder Engagement
Since this position involves liaising with various teams and vendors, practice discussing how you've managed stakeholder relationships. Be ready to share experiences where you've successfully communicated complex technical concepts to non-technical stakeholders.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical and problem-solving abilities. Prepare examples of challenges you've encountered in previous roles and how you resolved them, especially in relation to ServiceNow implementations.
