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- Tasks: Join our team as a Customer Service Administrator, handling calls and data entry in a busy call centre.
- Company: Be part of Ross Care, a community-focused organisation partnering with the NHS to enhance service delivery.
- Benefits: Enjoy a competitive salary, supportive training, and a vibrant work culture with a focus on inclusivity.
- Why this job: This role offers hands-on experience, problem-solving opportunities, and a chance to make a real impact.
- Qualifications: Basic IT skills and a strong customer focus are essential; training will be provided.
- Other info: Embrace diversity and equality while working in a confidential environment.
Based at: Birmingham Service Centre
Salary: £25,521 pa
Hours: 40 hrs pw Monday-Friday
Job purpose: To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.
Key Responsibilities:
- Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system.
- Inputting and retrieving data from the in-house computer system and providing information by answering questions and offering assistance, where possible.
- Telephone technicians out in the field to pass on relevant information about repairs in a timely manner.
- Enhancing the organisation's reputation by accepting ownership for accomplishing new and difficult requests.
- Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
- Escalating unresolved problems.
- Adhering to Equal Opportunities and Dignity at Work as per the company policy.
- Any other duties relating to the role as requested by your line manager or the Company.
Skills and Qualifications:
- Basic I.T. skills.
- Accuracy at record keeping.
- Training will be given.
Additional skills/experience: Strong personable nature, team player, multi-tasking, customer focused, self-motivator and dependability.
Confidentiality: While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
Customer Service Administrator employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the NHS and its operations. Understanding how the NHS functions and the common issues faced in customer service can give you an edge during interviews, showing your commitment to the role.
✨Tip Number 2
Practice your call handling skills. Since this role involves high activity in a call centre, consider role-playing scenarios with friends or family to improve your ability to handle calls efficiently and professionally.
✨Tip Number 3
Brush up on your data entry skills. Since accuracy is crucial for this position, try using online tools or software to practice typing speed and accuracy, ensuring you're comfortable with inputting and retrieving data.
✨Tip Number 4
Demonstrate your soft skills during the interview. Highlight your ability to be a team player, your problem-solving capabilities, and your customer-focused attitude by sharing relevant experiences from previous roles.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Job Role: Read through the job description carefully to grasp the key responsibilities and required skills. Highlight your relevant experience in customer service, data entry, and problem-solving in your application.
Tailor Your CV: Make sure your CV reflects the skills mentioned in the job description. Emphasise your IT skills, accuracy in record-keeping, and any experience you have in a call centre environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your personable nature and ability to work as part of a team. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rosscare
✨Showcase Your Communication Skills
As a Customer Service Administrator, effective communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. You might want to share examples of how you've successfully handled customer queries in the past.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to discuss specific instances where you identified a problem, researched solutions, and implemented a successful resolution. This will show your proactive approach to challenges.
✨Emphasise Teamwork and Dependability
Since this role requires collaboration with technicians and other team members, be ready to talk about your experiences working in a team. Highlight your reliability and how you contribute positively to group dynamics.
✨Demonstrate Your IT Proficiency
Even though training will be provided, it's beneficial to showcase any existing IT skills you have. Familiarise yourself with common software used in customer service roles and be prepared to discuss your experience with data entry and record-keeping.
