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- Tasks: Engage with customers to collect overdue payments and resolve payment issues.
- Company: Join a dynamic accounting firm focused on customer satisfaction and financial solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration across departments.
- Why this job: Be part of a supportive team, enhance your communication skills, and make a real impact.
- Qualifications: Strong verbal and written communication skills; IT literate, especially in Excel.
- Other info: Willingness to travel to other offices may be required.
The predicted salary is between 30000 - 42000 £ per year.
To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.
Responsibilities:
- Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies.
- Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected.
- Work with customers and other internal departments to resolve issues preventing payment.
- Issue credit notes and request refunds where required.
- Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt.
- Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing.
- Post bank receipts daily for various companies.
- May be required to get involved with Direct Debit collections.
- Liaise with customer experience team.
- Provide summaries of expected bad debts.
- Produce daily reports.
- Take customer credit card payments.
- Answer customer calls and emails.
- Monitor payments inboxes.
- Any other ad-hoc tasks that are required.
Requirements:
- Strong communication skills, both verbal and written.
- IT Literate including Excel.
- Must be able to travel to other offices as required.
Credit Controller employer: SCG Connected
Contact Detail:
SCG Connected Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with common debt collection practices and the specific challenges faced in credit control. Understanding the nuances of customer communication can help you stand out during interviews.
✨Tip Number 2
Brush up on your IT skills, especially Excel, as it's crucial for monitoring debts and producing reports. Being able to demonstrate your proficiency with these tools can give you an edge over other candidates.
✨Tip Number 3
Network with professionals in the finance and accounting sectors. Engaging with others in the industry can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you would handle difficult customer situations. Showcasing your problem-solving skills and ability to work collaboratively with other departments will be key.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or accounts receivable. Emphasise your communication skills and any specific software you’ve used, such as CRM systems or Excel.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Credit Controller position. Mention your ability to work with customers to resolve payment issues and your experience in managing aged debts.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved payment issues in the past. This could include specific instances where you worked with other departments to facilitate debt collection.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in finance roles.
How to prepare for a job interview at SCG Connected
✨Showcase Your Communication Skills
As a Credit Controller, strong communication skills are essential. Be prepared to demonstrate your ability to articulate clearly and effectively, both verbally and in writing. Consider sharing examples of how you've successfully resolved customer issues in the past.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM and sales ledger systems, it’s a good idea to brush up on your knowledge of these tools. If you have experience with specific software, mention it during the interview to show you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle tricky debt situations. Think about past experiences where you successfully collected outstanding payments or resolved disputes, and be ready to discuss your approach and the outcomes.
✨Demonstrate Your Teamwork Abilities
This role requires collaboration with various departments. Be ready to talk about times when you worked effectively within a team to achieve a common goal, especially in relation to resolving payment issues or improving processes.
