Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, build relationships, and exceed sales targets in a luxury retail environment.
- Company: Join END., a leading UK fashion retailer known for exclusive apparel and exceptional customer service.
- Benefits: Enjoy generous discounts, 28 days holiday, healthcare scheme, and career development opportunities.
- Why this job: Be part of a dynamic team in a cutting-edge store, shaping the future of luxury fashion.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills and ambition required.
- Other info: Permanent, full-time position based in Soho, London.
The predicted salary is between 28800 - 43200 £ per year.
Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
Over the last 20 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complemented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan. The END. Store in Soho has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. In addition to this we have also garnered a reputation for providing an excellence of service not to be found anywhere else on the high street.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent.
Your main role will be to:
- Network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- Support the store team in its combined efforts to maximise sales and heighten Company profile.
- Outwardly display exemplary service techniques driving excellence of service as a basic standard.
- Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- Share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- Handle all financial transactions professionally assuming accountability for accuracy.
You must be able to demonstrate:
- Experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- Sociable and charismatic personality with an innate ability to engage with and interact with all customer types.
- Excellent written and verbal communication skills.
What we can offer you:
- Generous staff discount and staff sales.
- 28 days holidays including bank holidays and birthday.
- Access to Employee Assistance Programme.
- Company pension scheme.
- Opportunities for professional development and career progression.
- Healthcare Scheme Membership.
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple. If you have what it takes to be part of our future success we want to hear from you.
Type of employment: Permanent, full-time
Store Service Advisor (Full -Time) employer: END.
Contact Detail:
END. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Full -Time)
✨Tip Number 1
Familiarise yourself with END.'s product range and brand ethos. Understanding the luxury fashion landscape and being able to discuss current trends will show your passion and knowledge during any interactions.
✨Tip Number 2
Network within the fashion community, both online and offline. Attend events or engage in social media discussions related to luxury fashion to build connections that could help you stand out as a candidate.
✨Tip Number 3
Practice your customer service skills by engaging with people in various settings. Whether it's through volunteering or part-time work, demonstrating your ability to connect with diverse customers will be beneficial.
✨Tip Number 4
Prepare to showcase your charisma and communication skills in person. When you get the chance to meet with us, be ready to engage in conversation and demonstrate how you can provide an exceptional customer experience.
We think you need these skills to ace Store Service Advisor (Full -Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what END. is looking for in a Store Service Advisor. Highlight your relevant experience in customer service, especially in luxury fashion, and think about how you can demonstrate your passion for the industry.
Tailor Your CV: Make sure your CV reflects your experience in customer-facing roles. Emphasise any previous work in luxury retail or related industries, and include specific examples of how you've exceeded customer expectations or contributed to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at END., how you align with their core values, and provide examples of how you can contribute to their success through excellent customer service.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at END.
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion and lifestyle during the interview. Share your knowledge about current trends and brands, as this will demonstrate your genuine interest in the industry and align with END.'s values.
✨Highlight Customer Service Experience
Since the role focuses on delivering exceptional customer service, be prepared to discuss your previous experiences in customer-facing roles. Provide specific examples of how you've gone above and beyond to meet customer needs, especially in a luxury setting.
✨Demonstrate Communication Skills
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, and consider preparing answers to common interview questions that showcase your ability to engage with diverse customers.
✨Prepare Questions About the Company
Show your interest in END. by preparing thoughtful questions about the company culture, values, and future goals. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
