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- Tasks: Lead risk management efforts, ensuring timely resolution of operational issues and enhancing accountability.
- Company: Join American Express, a diverse and inclusive employer committed to supporting its employees and communities.
- Benefits: Enjoy competitive salaries, flexible work options, comprehensive health benefits, and career development opportunities.
- Why this job: Be part of a team that values integrity, collaboration, and personal growth while making a real impact.
- Qualifications: 3+ years in operational risk management; strong analytical, project management, and communication skills required.
- Other info: Opportunity to work in a global environment with a focus on continuous improvement and learning.
The predicted salary is between 43200 - 72000 £ per year.
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally.
How will you make an impact in this role? The objective of the GMNS Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
GMNS is looking for a Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Manager GMNS Issues, Events & Remediation will:
- Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
- Facilitate investigation and conduct root cause analysis to address repeated issue types
- Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
- Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
- Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
- Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
- Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
- Perform sample testing of issues to ensure resolution is complete and effective
- Opine on specific control enhancements related to issues
- Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
- Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees
- Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
- 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
- Understanding of critical operational risk management lifecycle activities
- Strong project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in at least one of the following:
- Scoping, prioritizing, and support remediation of operational issues
- Investigating and conducting root cause analysis to address repeated operational risk issue types
- Performing quality assurance on documentation of operational risk issues and events
- Overseeing BU remediation process for operational risk issues and events
- Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
- Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
- Experience in financial services industry
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Control Management Issues, Events & Remediation
✨Tip Number 1
Familiarise yourself with American Express's core values and mission. Understanding their commitment to customer experience and community will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of American Express, especially those in operational risk management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Stay updated on industry trends related to operational risk management. Being knowledgeable about recent developments and challenges in the financial services sector will demonstrate your expertise and proactive approach during discussions.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your skills in project management, problem-solving, and collaboration. Tailoring these examples to reflect the responsibilities outlined in the job description will make a strong impression.
We think you need these skills to ace Manager Control Management Issues, Events & Remediation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational risk management, project management, and analytical skills. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the responsibilities. Mention specific examples of past experiences where you've successfully managed issues or conducted root cause analysis.
Highlight Relevant Qualifications: In your application, clearly outline your educational background and any certifications related to finance, business, or risk management. If you have advanced degrees, make sure to mention them as they are advantageous for this position.
Showcase Soft Skills: Emphasise your communication and interpersonal skills in your application. Provide examples of how you've collaborated with different teams or stakeholders to resolve issues effectively, as this is crucial for the role.
How to prepare for a job interview at American Express
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Manager Control Management Issues, Events & Remediation position. Familiarise yourself with operational risk management concepts and be ready to discuss how your experience aligns with the job requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational risk events. Prepare examples from your past experiences where you successfully identified issues, conducted root cause analysis, or implemented effective remediation strategies.
✨Showcase Your Communication Skills
Since this role involves extensive collaboration with various stakeholders, demonstrate your strong communication and interpersonal skills during the interview. Be prepared to discuss how you've effectively communicated complex information in previous roles.
✨Highlight Analytical Abilities
The ability to analyse data and identify trends is crucial for this position. Be ready to share specific instances where your analytical skills led to successful outcomes in managing operational risks or improving processes.
