Senior Risk Manager - Quality & Operations

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together.

The Colleague Experience Group (formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience.

This position will be part of the Colleague Services function within CEG. This is a brand new, high-visibility position and offers a unique opportunity to re-design and build effective business processes from the ground up, playing a pivotal role in shaping our strong risk management culture, and defining our strategy and compliance efforts for CEG globally.

How will you make an impact in this role? This individual will work in close partnership with Control Management and the CEG First Line process owners, to drive process excellence and project management support and serve as the CEG point of contact and subject matter expert for expanded operational and regulatory requirements.

As part of this role, this Senior Manager will work with CEG process owners to develop and maintain process documentation as per the RCSA (Risk & Control Self-Assessment) and PRSA (Process Risk Self-Assessment) enterprise timelines.

• Under the RCSA framework, create new process documents for most complex CEG processes including process flows and Standard Operating Procedures, pulling in CEG SME input from process owners.
• Provide coaching and support to CEG process owners for creation of RCSA process documents for simpler CEG processes, and also for PRSA refreshes.
• Ensure timely raising of Issues identified through RCSA and PRSA risk assessments as per Issue Management process.
• Co-ordinate testing of processes across CEG process owners.
• Work with CEG Product team to agree priorities for control automation and act as SME BU owner as part of Value Co-Creation model when automation solutions need to be developed.
• Support other aspects of Operational Risk Management and Enterprise Risk Management processes as they apply to CEG.

• Significant experience in risk management or relevant field.
• Experience working with Control Management, 2nd and 3rd line teams.
• Decisive self-starter with high degree of accountability and experience leading teams through change.
• Executive presence with ability to exercise sound business judgment and clear, independent decision-making.
• Strong verbal, written and interpersonal skills to lead, influence and drive consensus among individuals from a variety of business groups.
• Deep experience in process mapping/documentation, development of robust process controls/process automation initiatives.
• Proven Project Management Skills with the ability to manage multiple complex items simultaneously.
• Experience leading or coordinating cross-functional or broad stakeholder teams of peers, driving towards goals in time-sensitive and rapidly changing situations.
• Experience in MS Visio and Archer technology platforms a plus.
• RCSA implementation experience a plus.
• BA/BS Degree, MBA Preferred.
• Role will be hybrid.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.