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- Tasks: Lead the store team, deliver great customer service, and manage various store tasks.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a friendly team, develop your skills, and make a positive impact in your community.
- Qualifications: Must be 18 or over; no specific experience required as full training is provided.
- Other info: Flexible shifts, supportive culture, and commitment to diversity and inclusion.
Closing date: 22-04-2025
Contract: 16 hours per week + regular overtime, permanent, part time
Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Make sure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- The flexibility to work a range of different shifts.
Benefits:
- Full, paid training and dedicated support for your personal development and career progression.
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- ~ A pension scheme with up to 10% employer contributions.
- ~ Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- ~ Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- ~24/7 employee assistance service.
- ~ Rotas shared three weeks in advance and accessible on your phone.
- ~ Cycle-to-work scheme.
Building an inclusive workplace:
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Operations + Stores Coordinator (Permanent) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations + Stores Coordinator (Permanent)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and experiences. As a Customer Team Leader, you'll need to demonstrate how you've successfully coached or supervised others in previous roles, so think of specific examples to share.
✨Tip Number 3
Be ready to talk about your flexibility with shifts. Since the role requires varied hours, showing that you're adaptable and willing to work different times will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. If you can mention any local events or initiatives you've participated in, it will demonstrate your commitment to community involvement, which is highly valued by Co-op.
We think you need these skills to ace Operations + Stores Coordinator (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations + Stores Coordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Focus on leadership roles, customer service experience, and any previous work in retail or team management.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully led teams, provided excellent customer service, and contributed to a positive workplace culture.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and numerical reasoning. This will help you feel more confident and perform better during the assessments.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Team Leader. Familiarise yourself with tasks like coaching team members, managing store operations, and delivering excellent customer service. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll be expected to lead and support your team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to foster an inclusive culture and develop team capabilities through coaching.
✨Emphasise Community Engagement
Co-op values community involvement, so be ready to discuss how you can contribute to local initiatives. Think about ways you've engaged with your community in the past and how you can support the store's community plan. This shows that you align with Co-op's values.
✨Prepare for Flexibility Questions
The role requires flexibility in working hours, including early mornings and late evenings. Be prepared to discuss your availability and willingness to adapt to varied shifts. This will demonstrate your commitment to the role and your understanding of the job's demands.
