Payments Operations Manager

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services.

The Direct to Consumer team is a well-funded startup within Take-Two. We have offices in San Francisco and Vancouver and have built a culture that enables hybrid work. We are building a commerce and distribution platform for our game labels, partnering directly with our studios to bring value company-wide. Our team is small and agile – we release to our users quickly, and constantly iterate to elevate our product’s quality.

The Challenge

• Operations Management - Lead the daily management of payment processing, including transaction reconciliation, dispute resolution, and monitoring of payment gateways and platforms to ensure seamless functionality.
• Reporting & Analysis - Develop, track, and maintain key performance indicators (KPIs) to assess the efficiency and effectiveness of payment processing. Regularly report to senior leadership on critical metrics such as transaction volumes, payment costs, chargeback rates, approval rates, fraud detection, and error rates.
• Vendor Management - Cultivate and manage strategic relationships with payment service providers (PSPs). Ensure high levels of service and performance, and resolve any service issues or disruptions promptly.
• Payments Routing - Own and refine the payments routing strategy to maximize transaction success rates and improve overall payment performance. Shift volumes between processors strategically based on performance metrics and evolving business needs.
• Compliance & Risk Management - Ensure all payment operations adhere to relevant industry standards, such as PCI DSS, PSD2, and anti-money laundering (AML) regulations. Proactively identify and mitigate potential risks and vulnerabilities within payment systems.
• Industry Expertise - Stay up to date with evolving payments industry regulations and trends (e.g., PSD2 updates, card retry requirements). Ensure continuous compliance and identify emerging risks that could impact payment operations.
• System Integration & Support to Engineering - Work closely with T2 engineering teams to support the integration of new payment platforms, tools, or features. Troubleshoot and resolve any system-related issues, ensuring minimal disruption to payment services.
• Customer Support Collaboration - Work with customer support teams to address escalated payment-related issues and enhance the overall customer experience. Provide expertise and guidance on resolving complex payment concerns.

What You Bring

• 7+ years of experience in payments operations, financial services, or a related field at a leading technology company, consultancy, or within the payments industry (e.g., Bank, PSP, Enterprise High Volume E-commerce Platforms).
• Deep knowledge of payment processing systems, payment gateways, and card networks.
• Comprehensive understanding of the current payments landscape, including emerging trends and technologies.
• In-depth familiarity with regulatory frameworks such as PCI DSS, PSD2, and AML.
• Experience working with major payment platforms (e.g., Stripe, PayPal, Adyen) and proficiency in data analytics tools (e.g., Excel, Tableau).
• Knowledge of fraud prevention systems and tools to safeguard payment processes.
• Strong financial modeling, data analysis, and reporting capabilities.
• Previous experience in gaming and e-commerce environments is a plus.
• Ability to drive business results independently, with minimal supervision.
• Exceptional attention to detail, with the capacity to handle multiple priorities and tight deadlines.
• Excellent verbal and written communication skills, with the ability to present data-driven insights to senior leadership and stakeholders.
• Strong interpersonal skills, with the ability to foster relationships across teams and external partners.

What We Offer You

• Great Company Culture - We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth - As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard - Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, our onsite Gym, company parties, our Office bar, game release events, monthly socials, and team challenges.
• Benefits - Benefits include, but are not limited to Private healthcare, Private dental, a double matching pension policy where the employer will double match up to a 4% contribution from the employee, Employee stock purchase scheme with a 15% discount, Eye tests and vouchers towards glasses, Cycle to work scheme, Flu vouchers, Annual health, 4X death in service insurance, Income protection (66% salary), Workplace Savings, 26 days holiday, Enhanced Family friendly policies + other great perks and great office facilities!
• Perks - Fitness reimbursement up to £50 per month, an onsite Gym, an Office bar, employee discount programs, free games & events, stocked pantries and a dog friendly workplace.

This role requires you to come in to our London office four days a week, Monday to Thursday.