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For Companies At a Glance
- Tasks: Manage resources and schedules for a busy service department, ensuring optimal staffing.
- Company: Join RAC, a leading provider in service, maintenance, and repair, based in Walsall.
- Benefits: Enjoy a competitive salary, annual bonuses, and a range of perks including discounts and pension schemes.
- Why this job: Be part of a dynamic team where your problem-solving skills can shine and make a real impact.
- Qualifications: Strong communication skills and experience in resource planning are essential; familiarity with Excel is a plus.
- Other info: This role offers career progression and a commitment to diversity and inclusion.
The predicted salary is between 22000 - 30000 £ per year.
SMR Resourcing & Scheduling Specialist
Join to apply for the SMR Resourcing & Scheduling Specialist role at RAC
Are you a creative problem solver? Do you excel in a fast paced environment? RAC has an exciting opportunity for a Resourcing & Scheduling Specialist to join our Service, Maintenance and Repair (SMR) department based at our iconic Bescot office in Walsall.
This is a full-time, permanent position working 40 hours per week, Monday-Friday between 08:00-18:00 and 1 in 4 Saturdays (with a rest day in the week). As a Resourcing & Scheduling Specialist you will own all the allocated resource across both contact centre colleagues and Mobile Mechanics. You will develop and maintain key relationships with front line colleagues and management to deliver outstanding service. You will ensure all resource is at appropriate levels and in line with provided forecasts, while optimising Mobile Mechanics’ diaries to hit Jobs per Shift targets.
Responsibilities
- Build and issue annual rosters to frontline colleagues in line with forecast plans, rules and constraints.
- Resolve resource issues on a day-to-day basis in real time.
- Ensure FTE are scheduled to relevant levels against provided forecasts to hit planned Service Levels.
- Highlight issues or factors that could prevent achievement of KPIs.
- Maintain fair work/life balance while being constraint compliant.
- Manage annual leave, training, downtime and re-rostering as required.
- Manage new starters and leavers.
- Coordinate overtime requirements to achieve SL.
- Work with stakeholders to ensure clear communication of resourcing and achieve a nationally consistent approach.
- Ensure fairness in the treatment of front line colleagues and manage allocation of overtime hours.
- Interpret data and carry out QA checks to ensure scheduled work is achievable and prevent delays.
Qualifications
- Influential, persuasive and a strong communicator.
- Positive and proactive attitude.
- Ability to stay focused in a fast-paced environment and meet tight deadlines.
- Strong knowledge of Workforce Management Systems, Excel and PowerPoint.
- Strong understanding of resource and planning with experience delivering detailed resourcing solutions.
Benefits and Rewards
- £26,000 per year with annual pay review every January.
- Annual Bonus Scheme based on company performance.
- Competitive rewards package.
- A first-class, comprehensive training programme to enhance your skills.
- A fantastic career framework with solid support and a clear plan.
- Eligibility to join our bonus scheme.
- Holidays – 25 days and bank holidays.
- Option to join RAC’s Group Personal Pension scheme with 6.5% contribution.
- Family leave support, flexible time off, and resources to balance work and family commitments.
- Confidential personal support service available 24/7.
- Car salary sacrifice scheme after 12 months of employment.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings for high street retailers, supermarkets and holidays.
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
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SMR Resourcing & Scheduling Specialist employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMR Resourcing & Scheduling Specialist
✨Tip Number 1
Familiarise yourself with Workforce Management Systems, as this role heavily relies on them. Consider taking a short online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the tools used in scheduling.
✨Tip Number 2
Network with current or former employees of RAC, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully managed resources or solved scheduling conflicts in previous roles. This will showcase your problem-solving skills and ability to work under pressure, which are key for this position.
✨Tip Number 4
Stay updated on industry trends related to resource planning and scheduling. Being knowledgeable about the latest practices can give you an edge in discussions during the interview process and show your enthusiasm for the role.
We think you need these skills to ace SMR Resourcing & Scheduling Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in resource planning and workforce management. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive attitude. Mention your familiarity with Workforce Management Systems and how you can contribute to the RAC's goals.
Highlight Key Skills: In your application, emphasise your proficiency in Excel and PowerPoint, as well as your experience in scheduling and tactical planning. These are crucial for the Resourcing & Scheduling Specialist role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with RAC and your commitment to delivering outstanding service. This will help convey your passion for the position and the company.
How to prepare for a job interview at Rac
✨Showcase Your Problem-Solving Skills
As a Resourcing & Scheduling Specialist, you'll need to demonstrate your ability to creatively solve problems. Prepare examples from your past experiences where you successfully navigated challenges in resource allocation or scheduling.
✨Familiarise Yourself with Workforce Management Systems
Make sure you have a solid understanding of Workforce Management Systems and tools like Excel and PowerPoint. Be ready to discuss how you've used these tools in previous roles to optimise scheduling and resource management.
✨Demonstrate Strong Communication Skills
Since the role involves building relationships with colleagues and management, practice articulating your thoughts clearly. Think of instances where your communication skills helped resolve issues or improved team dynamics.
✨Prepare for Fast-Paced Scenarios
The job requires working under pressure, so be prepared to discuss how you handle stressful situations. Consider sharing specific examples where you successfully managed tight deadlines or high workloads while maintaining quality.
