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- Tasks: Lead a team in delivering top-notch end user support and technical operations.
- Company: Join Cognizant, a leader in IT infrastructure and cloud services across various industries.
- Benefits: Enjoy full-time employment with opportunities for growth and collaboration in a dynamic environment.
- Why this job: Be part of a team that values problem-solving and innovation while making a real impact.
- Qualifications: Experience in end user support management and team leadership is essential.
- Other info: Ideal for tech-savvy individuals looking to advance their careers in IT services.
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity for End User Services Lead to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.
Key Responsibilities:
- Technical Lead for End user support service management and leading a team.
- Oversee technical operations, ensuring seamless service delivery and excellent problem-solving skills.
- Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
- Overall understanding of desktop services and the supporting infrastructure.
- Imaging and OSD.
- Knowledge of Software Installation / Upgrade / Rollouts.
- Troubleshooting the Hardware and Software problems.
- Troubleshooting experience needed along with knowledge on Desktop Operating Systems.
- Analyze the ticket and issue, and work on identifying key opportunities to reduce human effort, as well as self-service and self-healing opportunities.
Key Skills and Experience:
- Technical Lead experience in End user support service management and leading a team.
- Oversee technical operations, ensuring seamless service delivery and excellent problem-solving skills.
- Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
- Overall understanding of desktop services and the supporting infrastructure.
- Must have knowledge in Imaging and OSD.
- Knowledge of Software Installation / Upgrade / Rollouts.
- Troubleshooting the Hardware and Software problems.
- Should have knowledge on Remote Tools.
- Troubleshooting experience needed along with knowledge on Desktop Operating Systems.
- Hands-on experience or knowledge on Ticketing tools.
- Analyze the ticket and issue, and work on identifying key opportunities to reduce human effort, as well as self-service and self-healing opportunities.
- Experience in team collaboration and guide team.
- Experience in leading the team (3-4 team members).
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Deskside Services Team Lead employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Services Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in End User Services and Cloud Infrastructure. This will not only help you understand the role better but also allow you to speak confidently about how your skills align with the company's needs during any discussions.
✨Tip Number 2
Network with current or former employees of Cognizant, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage when preparing for interviews.
✨Tip Number 3
Brush up on your technical troubleshooting skills, particularly with desktop operating systems and remote tools. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 4
Prepare examples of your leadership experience, particularly in managing teams and overseeing technical operations. Highlighting specific instances where you've improved service delivery or resolved complex issues will showcase your capability for the role.
We think you need these skills to ace Deskside Services Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end user support service management and team leadership. Use specific examples that demonstrate your problem-solving skills and technical expertise in desktop services.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with incident resolution and your understanding of desktop services, as well as how you can contribute to seamless service delivery.
Highlight Technical Skills: Clearly list your technical skills related to imaging, software installation, troubleshooting, and ticketing tools. Provide examples of how you've used these skills in previous roles to improve service delivery or resolve issues.
Showcase Leadership Experience: Emphasise your experience in leading teams, including any specific achievements or improvements you made while managing a team. This will demonstrate your capability to oversee technical operations effectively.
How to prepare for a job interview at Cognizant
✨Showcase Your Leadership Skills
As a Deskside Services Team Lead, you'll need to demonstrate your ability to lead and manage a team effectively. Be prepared to share examples of how you've successfully guided a team in the past, focusing on your problem-solving skills and how you ensured seamless service delivery.
✨Demonstrate Technical Knowledge
Make sure you have a solid understanding of desktop services, imaging, and operating system troubleshooting. Be ready to discuss specific technical scenarios you've encountered and how you resolved them, as this will show your depth of knowledge in the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations, such as incident resolution or team collaboration challenges. Think of examples where you identified opportunities for self-service or self-healing solutions, as these are key aspects of the role.
✨Familiarise Yourself with Ticketing Tools
Since experience with ticketing tools is crucial for this position, brush up on your knowledge of the tools you've used in the past. Be ready to explain how you've utilised these tools to improve efficiency and reduce human effort in service management.
