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- Tasks: Manage membership accounts and deliver strategic plans for growth and engagement.
- Company: BSRIA is a leading independent organisation shaping the built environment with 70 years of expertise.
- Benefits: Enjoy a competitive salary, pension scheme, online GP support, and 26 days holiday.
- Why this job: Join a dynamic team driving innovation and sustainability in the built environment.
- Qualifications: 3+ years in membership management; strong business development and communication skills required.
- Other info: Opportunities for travel across the UK and involvement in exciting industry events.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bracknell
Salary: Competitive
Job Type: Full time, Permanent
About Us:
BSRIA is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, BSRIA delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation. Committed to shaping the future of the built environment, BSRIA collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consultants equip businesses and consumers with the insights and tools needed to create better buildings. Headquartered in Bracknell, UK, with offices in China and the USA, BSRIA supports a global network of organisations and corporations in the built environment.
About the role:
BSRIA membership provides your organisation with up to date information and guidance to help your business perform more effectively, profitably and deliver more efficient buildings, providing an environment that allows the occupant to thrive. Your role will include delivery of the Strategic Membership Plan to achieve member value, growth and sustainability, supporting the wider strategic objectives of the organisation.
Duties and Responsibilities:
- Support the Membership Director in executing the membership strategy to achieve value and revenue targets.
- Manage membership accounts, fostering strong relationships and partnerships.
- Oversee full-cycle account management, including enquiries, issue resolution, and subscription delivery.
- Gather, analyse, and report on competitor and industry intelligence.
- Identify and engage member experts, speakers, authors, and trainers to enhance BSRIA's offerings.
- Build and maintain relationships within member organisations to increase engagement.
- Contribute to developing and delivering a diverse membership events programme, both digital and in-person.
- Generate content for member communications, including newsletters, bulletins, and the website.
- Lead initiatives to raise BSRIA's profile within the industry and among stakeholders.
- Support digital membership development, including CRM, member portal, and automation.
- Attend events and exhibitions to drive membership growth.
- Deliver new member sales and cross-selling to meet budget targets.
- Identify and secure commercial opportunities, including sponsorships.
- Collaborate across departments to enhance products, services, and revenue streams.
- Maintain accurate member records and optimise IT system use.
- Ensure compliance with ISO9001:2015 Quality Procedures.
- Any other duties that commensurate with the role.
About you:
- Senior-level experience in a membership organisation.
- Knowledge of the built environment (desirable).
- Strong business development skills, commercial awareness, and consultative sales expertise.
- Proactive and accountable in all aspects of the role.
- Able to work independently and collaboratively.
- Excellent communication, interpersonal, and organisational skills.
- Strong problem-solving skills and attention to detail.
- Skilled in task prioritisation and managing multiple projects.
- Experienced in stakeholder engagement, networking, and presentations.
- Proven track record in project management.
- Initiative-driven with effective prioritisation skills.
- Proficient in IT, CRM, and website content management.
- Willing to travel across the UK with a full UK driving licence.
- 3+ years of experience in membership management, business development, or a related field.
Benefits:
- Workplace Pension Scheme
- Life Assurance - 4 times annual gross reference salary
- Help@Hand - Online GP Support Services and discount platform
- 26 Annual Holidays (pro-rata) and additional Bank Holidays
- Eye tests
- Electrical Vehicle Charging point in the car park
- Employee well-being: Employee Assistance Program (24/7 confidential service)
Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of Member Relations Manager, Membership Program Coordinator, Member Engagement Manager, Membership Services Lead, and Membership Development Manager may also be considered.
Memberships Manager employer: BSRIA LTD
Contact Detail:
BSRIA LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Memberships Manager
✨Tip Number 1
Familiarise yourself with BSRIA's mission and values. Understanding their commitment to innovation and sustainability in the built environment will help you align your approach when discussing how you can contribute to their membership strategy.
✨Tip Number 2
Network within the built environment sector. Attend industry events or webinars to connect with professionals who may have insights into BSRIA's operations and culture, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing membership accounts and fostering relationships. Be ready to share specific examples of how you've successfully engaged members and driven growth in previous roles.
✨Tip Number 4
Stay updated on trends and challenges in the built environment. Being knowledgeable about current issues will not only impress during interviews but also demonstrate your proactive approach to membership management.
We think you need these skills to ace Memberships Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management and business development. Use specific examples that demonstrate your ability to foster relationships and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the built environment and your understanding of BSRIA's mission. Mention how your skills align with the role and provide examples of past successes in similar positions.
Highlight Relevant Skills: Emphasise your strong communication, organisational, and problem-solving skills in your application. These are crucial for managing membership accounts and engaging with stakeholders.
Showcase Your Initiative: Include examples of how you've taken initiative in previous roles, whether through developing new membership strategies or enhancing member engagement. This will demonstrate your proactive approach to the role.
How to prepare for a job interview at BSRIA LTD
✨Know Your Membership Strategy
Familiarise yourself with BSRIA's membership strategy and how it aligns with the organisation's goals. Be prepared to discuss how you can contribute to achieving value and revenue targets, as this will show your understanding of the role.
✨Demonstrate Relationship Management Skills
Since managing membership accounts is key, think of examples from your past experience where you've successfully built and maintained relationships. Highlight your ability to foster partnerships and resolve issues effectively.
✨Showcase Your Industry Knowledge
While knowledge of the built environment is desirable, demonstrating your awareness of industry trends and competitor intelligence will set you apart. Prepare to discuss how you can leverage this knowledge to enhance BSRIA's offerings.
✨Prepare for Stakeholder Engagement
Given the importance of stakeholder engagement in this role, be ready to share your experiences in networking and presenting. Think about how you can engage member experts and drive membership growth through effective communication.
