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- Tasks: Assist customers, manage tills, restock shelves, and ensure store safety.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% store discount, and virtual healthcare services.
- Why this job: Be part of a friendly team making a positive impact in your community.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Flexible shifts, full training provided, and support for personal development.
Closing date: 24-04-2025
Customer Team Member 30 per hour Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- a pension with up to 10% Co-op contribution
- access to virtual healthcare services for you and your family
- a 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Evening and Weekend Store Assistant employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening and Weekend Store Assistant
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can demonstrate your alignment with their mission to make things fairer for members and communities, which will show that you're genuinely interested in the role.
✨Tip Number 2
Be prepared to discuss your availability for varied shifts, including evenings and weekends. Highlighting your flexibility will reassure the hiring team that you can meet the demands of the role.
✨Tip Number 3
Think about examples from your past experiences where you've provided excellent customer service or worked as part of a team. Sharing these stories during your interview will help illustrate your suitability for the Customer Team Member position.
✨Tip Number 4
Research common retail challenges and how to address them. Being able to discuss potential solutions during your interview will show that you're proactive and ready to contribute positively to the store environment.
We think you need these skills to ace Evening and Weekend Store Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Evening and Weekend Store Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role focuses on providing great service, emphasise any previous customer service experience you have. Use specific examples to demonstrate how you've successfully handled customer queries or contributed to a positive shopping experience.
Show Flexibility: Mention your availability for varied shifts, including afternoons, late evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the store's operating hours.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Make sure to allocate enough time to complete them thoughtfully, as they are an important part of your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be expected to provide excellent service. Prepare examples of how you've helped customers in the past, whether it's resolving issues or enhancing their shopping experience.
✨Demonstrate Teamwork
Co-op values collaboration. Think of instances where you've worked effectively with others to achieve a common goal. Be ready to discuss how you can support your colleagues and contribute to a positive team environment.
✨Be Flexible and Adaptable
With varied shifts and responsibilities, flexibility is key. Highlight your ability to adapt to changing situations and your willingness to take on different tasks as needed.
✨Understand Co-op's Values
Familiarise yourself with Co-op's commitment to community and inclusivity. Be prepared to discuss how you can contribute to these values and support local initiatives as part of your role.
