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- Tasks: Manage tenancies, assess risks, and support residents in a collaborative environment.
- Company: Join a Local Authority in Hillingdon dedicated to community support and tenancy sustainability.
- Benefits: Competitive pay, potential for contract extension, and the chance to make a real impact.
- Why this job: Be part of a vital role that promotes housing stability and helps prevent homelessness.
- Qualifications: NVQ, Diploma, or relevant degree; experience in tenancy management and risk assessment required.
- Other info: Immediate start available; must have a driving licence and Enhanced DBS check.
We are working closely alongside a Local Authority in Hillingdon to assist with the appointment of a Tenancy Management Officer, on a 6-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £15.79 - £19.72 per Hour
Summary: The Tenancy Management Officer plays a key role in delivering end-to-end tenancy services from the point of letting a property through to the lifetime of the tenancy. This role is vital in promoting tenancy sustainability, managing tenancy risks, ensuring compliance with tenancy obligations, and supporting residents in collaboration with partner agencies. You will manage a patch of tenancies and work proactively to maintain successful tenancies and prevent homelessness.
Responsibilities:
- Manage a patch of tenancies across multiple tenancy types.
- Carry out ongoing risk assessments and implement tailored solutions.
- Work collaboratively with multi-agency partners to support residents.
- Encourage tenant engagement and provide advice on rights and responsibilities.
- Respond effectively to tenancy issues, breaches, and statutory requests.
- Maintain accurate and timely records and case notes.
Qualifications:
- NVQ, Diploma, relevant degree or equivalent experience.
- GCSE English & Maths (Grades AC) or equivalent.
Experience required:
- Experience delivering tenancy management services in social housing.
- Risk assessment and tenancy sustainment expertise.
- Working with vulnerable individuals and multi-agency collaboration.
- Managing statutory and contractual tenancy requests.
Essential Criteria:
- Ability to attend meetings and visits outside normal hours.
- Full driving licence and access to a vehicle.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K. This role requires an Enhanced DBS.
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and tenancy laws in Hillingdon. Understanding the specific regulations and support services available will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who work in tenancy management. Attend local events or join online forums to connect with others and gain insights into the role and its challenges.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenancy issues or collaborated with multi-agency partners. Having concrete examples ready will showcase your experience and problem-solving skills.
✨Tip Number 4
Research StudySmarter and our values, particularly around tenant engagement and sustainability. Being able to align your personal values with ours can make a strong impression during the interview process.
We think you need these skills to ace Tenancy Management Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenancy management and social housing. Emphasise your skills in risk assessment, compliance, and collaboration with multi-agency partners.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Tenancy Management Officer role. Mention your understanding of tenancy sustainability and how you can contribute to preventing homelessness.
Highlight Relevant Qualifications: Clearly list your qualifications such as NVQ, Diploma, or any relevant degree. Include your GCSE English and Maths grades to meet the essential criteria outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your application presents you in the best light possible.
How to prepare for a job interview at Brackenberry
✨Know Your Tenancy Management Basics
Make sure you brush up on the key principles of tenancy management. Understand the end-to-end process, from letting properties to managing tenancies. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Experience with Vulnerable Individuals
Be prepared to discuss your experience working with vulnerable individuals and how you've successfully collaborated with multi-agency partners. Share specific examples that highlight your ability to support residents and manage tenancy risks effectively.
✨Demonstrate Your Risk Assessment Skills
Since risk assessment is a crucial part of this role, be ready to explain your approach to identifying and mitigating tenancy risks. Provide examples of tailored solutions you've implemented in the past to maintain tenancy sustainability.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in tenancy issues. Think about potential challenges you might face in the role and how you would address them. This will show your proactive mindset and readiness to tackle real-world situations.
