ServiceNow Implementation Solution Specialist

Our client, a global IT Consulting organization, are hiring a ServiceNow Implementation Solution Specialist to join their team in London. The successful candidate will work on enhancing the customer experience by playing a key role in designing, developing and integrating top-tier ServiceNow workflows.

Responsibilities

• Design and tailor ServiceNow applications to drive innovation across the business and their partners.
• Improve customer and employee experiences with seamless, efficient workflows.
• Enhance customer journeys through personalisation, omnichannel engagement and frictionless transactions.
• Utilize ServiceNow to deliver proactive support, real-time insights and streamlined workflows.
• Work alongside industry-leading experts to deliver exceptional solutions.

Skillset

• Master’s or Bachelor’s degree in Computer Science, Information Technology or similar.
• Demonstrated experience in ServiceNow implementation and development across various workflows.
• Preferred Certifications: ServiceNow Certified Application Developer (CAD), ITIL Foundation or equivalent certifications.
• Deep understanding of optimizing customer and employee journeys.
• Proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, and IntegrationHub.
• CRM experience is a plus.
• Familiarity with NowAssist, GenAI and Agentic AI to elevate customer and employee experience.

Interested? Click the Apply link below or please send your CV to

50202

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