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- Tasks: Lead a team in shaping IT Service Strategy and Design.
- Company: Join a market-leading financial firm in the heart of London.
- Benefits: Enjoy a competitive salary and the chance to innovate in tech.
- Why this job: Be at the forefront of technology and make a real impact.
- Qualifications: Experience in ITIL, Service Design, and People Management required.
- Other info: This is a full-time director-level position with significant responsibilities.
The predicted salary is between 100000 - 125000 £ per year.
A market leading financial firm based in the City of London is currently looking to hire a Head of Service Design and Transformation to manage and lead an existing team. In this role, you will be accountable for all my client’s IT Service Strategy functions.
Day-to-day responsibilities will include:
- Acting as the most senior technology interface for all IT Service Engineering stakeholders
- Service Strategy and Design
- Service Transition
- Asset Management and Compliance
To be considered for the Head of Service Design and Transformation role, you will require the following skill-set:
- ITIL
- Service Design
- Service Transformation
- People Management
This is a fantastic opportunity to work for a forward-thinking organisation that is at the forefront of technology. If you are looking for a rewarding new role where you can take ownership of the Service Design and Service Excellence function, then this might be the perfect opportunity for you.
Head of Service Design and Transformation employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Design and Transformation
✨Tip Number 1
Network with professionals in the financial services sector, especially those involved in IT service management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in service design and transformation.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you successfully managed teams or projects. Be prepared to share specific examples of how you drove service transformation initiatives and improved service delivery.
✨Tip Number 3
Familiarise yourself with the latest ITIL frameworks and best practices in service design. Being able to speak knowledgeably about these concepts during interviews will demonstrate your expertise and commitment to the role.
✨Tip Number 4
Research the company’s current service strategy and any recent transformations they have undertaken. This will allow you to tailor your discussions and show how your vision aligns with their goals, making you a more attractive candidate.
We think you need these skills to ace Head of Service Design and Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Strategy, Service Design, and Transformation. Use specific examples that demonstrate your leadership skills and successful project outcomes.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to this role. Emphasise your understanding of the company's goals and how your background aligns with their needs in Service Design and Transformation.
Highlight Relevant Skills: In your application, specifically mention your expertise in ITIL, people management, and any relevant certifications. This will help you stand out as a candidate who meets the essential requirements.
Showcase Leadership Experience: Provide examples of your previous leadership roles, particularly in managing teams or projects related to IT Service Engineering. This will demonstrate your capability to lead the existing team effectively.
How to prepare for a job interview at Harrington Starr
✨Showcase Your Leadership Skills
As a Head of Service Design and Transformation, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past experiences where you've successfully led a team through a transformation or design process.
✨Understand ITIL Framework Deeply
Since the role requires expertise in ITIL Service Design and Transformation, make sure you brush up on the ITIL framework. Be ready to discuss how you've applied ITIL principles in previous roles and how they can benefit the organisation.
✨Prepare for Strategic Discussions
This position involves acting as a senior technology interface, so be prepared to engage in strategic discussions. Think about how you would align IT service strategy with business goals and be ready to share your vision for service excellence.
✨Demonstrate Your Compliance Knowledge
Asset Management and Compliance are key responsibilities in this role. Familiarise yourself with relevant compliance standards and be prepared to discuss how you've ensured compliance in past projects, highlighting any challenges you overcame.
