Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in a fast-paced contact centre.
- Company: Join a forward-thinking company in the motor trade, dedicated to exceptional customer experiences.
- Benefits: Enjoy a Tesla company car, excellent bonuses, 28 days holiday, and a pension scheme.
- Why this job: Be part of a vibrant culture that values leadership and customer satisfaction while making a real impact.
- Qualifications: Must have proven call centre management experience and FCA accreditation.
- Other info: Apply now with your CV; everyone will receive a response!
The predicted salary is between 42000 - 60000 £ per year.
Hinckley 50k Basic OTE £75,000
Are you an exceptional leader with a passion for customer service and the motor trade? Do you thrive in fast-paced environments and know how to bring out the best in a team? We are looking for an experienced Call Centre Manager to lead a Contact Centre.
General Responsibilities
- Mentor and drive the Call Centre team to deliver outstanding customer care across all touch points.
- Manage and convert a high volume of inbound and outbound enquiries into appointments for the showrooms and direct sales.
- Ensure compliance with all necessary regulations, including FCA policies, are managed effectively.
- Regularly review performance through one-on-ones with the team.
To Be Considered You Must Have
- Proven experience in a Call Centre Management or similar leadership role.
- FCA accreditation.
- Ability to manage performance-related issues and HR tasks (rotas, holidays, commissions).
- Strong organisational and time management skills, along with coaching in customer service and sales.
- A proactive, professional, and customer-focused attitude.
This Role Offers You
- Tesla Company Car.
- Great working conditions.
- Excellent bonus structure.
- 28 days holiday and pension scheme.
If this sounds like you, APPLY NOW! Just respond back to this advert with your CV clearly showing the skills needed, and we will be in touch. Everyone will receive a reply, but please do pick up the phone when we call from a 01455 number.
Contact Centre Manager employer: Solvit
Contact Detail:
Solvit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer service and the motor trade. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in a fast-paced environment. Highlight your achievements in improving customer satisfaction and team performance to showcase your leadership skills.
✨Tip Number 3
Network with professionals in the call centre and motor trade sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Research FCA regulations thoroughly, as compliance is crucial for this role. Being well-versed in these policies will show your commitment to maintaining high standards in customer care.
We think you need these skills to ace Contact Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centre management and customer service. Use specific examples that demonstrate your leadership skills and ability to drive team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and customer service. Mention your FCA accreditation and how your proactive attitude aligns with the company's values.
Highlight Relevant Skills: In your application, emphasise your organisational and time management skills. Provide examples of how you've successfully managed performance-related issues and HR tasks in previous roles.
Follow Up: After submitting your application, consider following up with a polite email or phone call. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Solvit
✨Showcase Your Leadership Skills
As a Contact Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and driving performance.
✨Demonstrate Customer Service Passion
Highlight your commitment to exceptional customer service. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction, especially in a fast-paced environment.
✨Familiarise Yourself with FCA Regulations
Since compliance is key in this role, brush up on FCA policies and be prepared to discuss how you have ensured compliance in previous positions. This will show your understanding of the regulatory landscape.
✨Prepare for Performance Management Questions
Expect questions about managing performance-related issues and HR tasks. Think of scenarios where you've handled difficult conversations or improved team performance through coaching and feedback.
