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- Tasks: Join our team as an Onboarding Specialist, ensuring exceptional customer experiences.
- Company: Lloyds Banking Group is a leading financial services provider committed to excellence.
- Benefits: Enjoy hybrid working, flexible hours, and a competitive pay rate of £15.42 per hour.
- Why this job: Be part of a dynamic team making a real impact in the financial sector.
- Qualifications: Strong communication skills and a proactive attitude are essential; KYC knowledge is a plus.
- Other info: Located near transport links, our office promotes collaboration and personal growth.
The predicted salary is between 32000 - 48000 £ per year.
Location: South Gyle, City of Edinburgh
Contract Type: Temporary (6 months)
Start Date: May 26, 2025
Working Hours: Full Time, 35 hours per week
Pay: £15.42p/hr
Hybrid Working - After training you can work from home 3 days per week.
Are you ready to embark on an exciting journey in the financial services sector? Join our Client Welcome Team as an Onboarding Specialist. Lloyds Banking Group are looking for passionate individuals who thrive in a dynamic environment and want to make a difference for our customers.
What You'll Do:
- Conducting Know Your Customer (KYC) checks and ensuring compliance with anti-money laundering standards.
- Gathering and analysing customer information to create accurate client records.
- Communicating clearly with internal and external stakeholders, providing timely support for complex queries.
- Collaborating with team members to enhance processes and drive continuous improvement.
- Managing your caseload efficiently, demonstrating excellent time management skills.
What We're Looking For:
- Exceptional oral and written communication abilities.
- A proactive team player who thrives in a collaborative environment.
- Ownership of personal learning and development.
- The ability to prioritise workloads effectively while managing your own work in progress.
- Knowledge of anti-money laundering and anti-bribery regulations is desirable but not essential.
Your Attributes:
- Detail-oriented, ensuring meticulous information gathering.
- A confident communicator, capable of handling discussions and resolving issues.
- A natural problem solver, willing to support peers and stakeholders.
- Committed to delivering excellent service and driving team success.
Why Join Us?
This is a fantastic opportunity to be part of a growing team that plays a critical role in shaping the future of our organisation. You'll be instrumental in delivering on our commitment to excellence for our customers and stakeholders.
Located just a 12-minute walk from Edinburgh Park train station and 11 minutes from the tram station, our office at Ettrick House provides a convenient and collaborative workspace. Our hybrid work style allows you to balance your time effectively, spending at least two days a week in the office once training is complete.
Ready to Take the Next Step?
If you're excited about the prospect of joining a dynamic team and contributing to our mission, we want to hear from you! Apply today and help us build a better future for our customers and our community. Don't miss out on this opportunity to make a meaningful impact! We can't wait to welcome you aboard!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Onboarding Specialist employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the financial services sector, particularly focusing on customer onboarding processes. Understanding the nuances of KYC checks and anti-money laundering regulations will give you a significant edge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for the Onboarding Specialist role.
✨Tip Number 3
Network with current or former employees of Lloyds Banking Group or similar organisations. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples from your past experiences where you've successfully resolved issues or improved processes. This will showcase your proactive approach and fit for the team.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Onboarding Specialist role. Emphasise your communication abilities, teamwork, and any experience with customer service or compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the Customer Operations Team.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, problem-solving, and time management. If you have knowledge of anti-money laundering regulations, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
As an Onboarding Specialist, exceptional communication is key. Prepare to demonstrate your oral and written communication abilities during the interview. Consider sharing examples of how you've effectively communicated with customers or team members in the past.
✨Emphasise Team Collaboration
This role requires a proactive team player. Be ready to discuss your experiences working in teams, highlighting how you contributed to collaborative projects and supported your peers. Show that you thrive in a dynamic environment.
✨Demonstrate Problem-Solving Abilities
The ability to resolve issues is crucial for this position. Think of specific instances where you've successfully tackled challenges or improved processes. This will illustrate your natural problem-solving skills and commitment to delivering excellent service.
✨Prepare for KYC and Compliance Questions
While knowledge of anti-money laundering regulations is desirable but not essential, it's beneficial to familiarise yourself with basic concepts. Be prepared to discuss your understanding of compliance and how it relates to customer onboarding, even if you don't have direct experience.
