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- Tasks: Resolve telephony and videoconferencing incidents while managing local teams.
- Company: Capgemini is a global leader in business and technology transformation.
- Benefits: Enjoy extensive training opportunities and access to 250,000 courses for personal growth.
- Why this job: Join a diverse team focused on innovation and making a positive impact.
- Qualifications: Advanced knowledge of Cisco systems and team management skills required.
- Other info: Security clearance needed; must have lived in the UK for the last 5 years.
The predicted salary is between 48000 - 72000 £ per year.
This is an on-site role based at Portsmouth, Stevenage, and Newport. Travel between the sites will be required. You will ideally have had previous experience as a communication Engineer.
Your role:
- Resolve Level 2 and 3 Telephony / Videoconferencing Oriented Incidents.
- Respond to specific hardware or application requests.
- Participate in Telephony / Videoconferencing Projects.
- Assist the operations teams on an ad hoc basis.
- Ensure the MCO of the Telephony and Videoconferencing infrastructure.
- Management of local team and sharing of skills.
Your skills and experience:
- Advanced knowledge of Cisco TOIP (CUCM, Unity Connection, Jabber, IPPhone, Cisco SBS, VG2xx.), Webex, and Cisco video conferencing (endpoints, TMS, Pexip ...).
- Knowledge of VMware Suite and vSan.
- Storage Knowledge of Kurmi, Telsica, PeterConnects ecosystems.
- Good knowledge of SIP/H323 protocols and WAN/LAN and security as well as system administration and PC environment would be a plus.
- Team Management/ People Skills.
Your security clearance:
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
What does 'Get The Future You Want' mean for you? You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Why you should consider Capgemini:
Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.
About Capgemini:
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
CISCO Lead Engineer employer: Capgemini Engineering
Contact Detail:
Capgemini Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CISCO Lead Engineer
✨Tip Number 1
Familiarise yourself with the specific Cisco technologies mentioned in the job description, such as CUCM and Webex. Having hands-on experience or relevant certifications can significantly boost your confidence during discussions.
✨Tip Number 2
Network with current or former employees of Capgemini, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with team management and people skills, as these are crucial for the role. Think of examples where you've successfully led a team or resolved conflicts.
✨Tip Number 4
Since security clearance is required, ensure you have all necessary documentation ready to demonstrate your residency and background. This will show your preparedness and commitment to the role.
We think you need these skills to ace CISCO Lead Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Cisco TOIP, Webex, and video conferencing technologies. Include specific examples of how you've resolved Level 2 and 3 incidents in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your team management skills and how you can contribute to the operations teams, as well as your commitment to obtaining Security Check clearance.
Highlight Relevant Skills: Clearly outline your knowledge of SIP/H323 protocols, VMware Suite, and any other relevant technologies. Use bullet points for easy readability and ensure you match your skills with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Capgemini Engineering
✨Showcase Your Technical Expertise
Make sure to highlight your advanced knowledge of Cisco TOIP systems and other relevant technologies during the interview. Be prepared to discuss specific projects or incidents you've handled, particularly those involving CUCM, Unity Connection, and video conferencing solutions.
✨Demonstrate Team Management Skills
Since this role involves managing a local team, be ready to share examples of how you've successfully led teams in the past. Discuss your approach to sharing skills and fostering collaboration among team members.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in telephony and videoconferencing incidents. Think about past experiences where you resolved Level 2 and 3 incidents and be ready to explain your thought process.
✨Understand Security Clearance Requirements
Familiarise yourself with the Security Check (SC) clearance process, as it's a requirement for this role. Be prepared to discuss your residency history in the UK and any other relevant criteria that may affect your eligibility.
