Principal Operations Performance Improvement Manager

The Role: Principal Operations Performance Improvement Manager

Are you ready to lead transformation initiatives and drive operational excellence at British Airways? Join our team as a Principal Operations Performance Improvement Manager, where you’ll play a pivotal role in identifying opportunities and designing impactful strategies to improve operational performance across our business.

What You’ll Do:

• Lead transformation initiatives that deliver measurable improvements in operational processes, organisational structure, and operating models.

• Collaborate closely with the Operations Leadership Team, including the COO, to diagnose performance and design solutions that achieve significant step-changes in performance.

• Manage a team of analysts, providing intellectual leadership to deliver diagnostics and actionable outcomes.

• Translate complex challenges into structured, data-driven projects and execute these to achieve key business outcomes.

• Build and deliver compelling communications to engage stakeholders across all levels of the organisation.

• Work with advanced analytics and operational research teams to leverage data science techniques for impactful solutions.

• Lead workshops and process redesign initiatives with senior management to embed innovative approaches and drive adoption.

• Act as a strategic advisor to senior operational leaders and support them in delivering results aligned with organisational goals.

• A proactive, positive, and action-oriented mindset with strong collaboration and communication skills.

• Exceptional ability to build relationships, influence behaviour, and drive change across all levels of the organisation.

• A talent for navigating ambiguity, developing innovative solutions, and delivering results under pressure.

• A structured, analytical approach to problem-solving, with a focus on data-driven decision-making.

Your Experience:

• Experience at a leading management consultancy (e.g., BCG, McKinsey, Bain) at a senior associate, consultant, or manager level, or equivalent experience in a similarly demanding and strategic role.

• Proven expertise in airline operations or similar industries, with a strong track record of prioritising and delivering high-impact projects.

• Demonstrated experience leading teams of analysts and applying advanced analytics or data science techniques to solve complex problems.