Senior Technical Engineer

Join a digital first bank that’s powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. You’ll be helping us be digital-first when developing new products and services, as well as enhancing existing ones by providing software development and support to each of our Global Businesses and Global Functions.

Using best-in-class technologies, you’ll deliver end-to-end execution of all technology services consumed across the HSBC landscape, including change programmes and applications in production.

Overall Expectations (roles/responsibilities):

• Work with ForgeRock Directory Services, including Multi Master replication Setup, Configuration, Schema, Password Policies, Access Control lists and Uniqueness enforcement.
• Work with SSL certificates (LDAPs), renewals and support middleware application configurations.
• Develop and deploy the scripts required for day-to-day operations and automation of the same using DevOps tools.
• Patching/Deployment of the Directory Services using Containerized solution, using DevOps tools.
• Work with JIRA/Confluence tools for the Service Desk tickets and documentation along with AWS cloud and Internal Kubernetes containers.
• Engineer global scale Application Identity Management solutions supporting tens of millions users and entries and across business units and geographies.
• Provide technical guidance, Level 2 and 3 support for ForgeRock Product Directory Services whilst driving deployment consistency by providing automation and configuration management services to the products.
• Produce documentation to allow other engineers to use the solution and enhance it as necessary and join and support the crisis calls across the global regions as necessary and weekend L3 supports.

Essential Technical skills:

• Experience in Automation scripting such as Shell/PERL/Python and DevOps technologies (Git, Jenkins, Nexus).
• Deep technical expertise on LDAP(S), HTTP(S), SSL_TLS, Kerberos, SAML, JWT protocols and technologies.
• Deep technical expertise on Linux and Unix.
• Experience providing production support, troubleshooting LDAP issues and providing solutions and engaging vendors.
• Experience on Product lifecycle management - patching, technology currency.
• Working knowledge of multiple middleware disciplines (Web Servers, Application Servers, Messaging and Application Lifecycle Management) is highly desirable.
• Working knowledge of Load Balancers and proxy services and technologies along with understanding of Cloud technologies (AWS, GCP) and Containers is desirable.
• Nice to have experience on mission critical Identity Management infrastructure components such as ForgeRock Suite (DS, AM, IDM) and Web/mobile authentication and authorization disciplines on a global scale.
• Fluent on multi-master topologies, replication and configuration management of Directory and Identity Management Technologies.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.